Client Manager

Introduction

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

As a Client Manager, you’ll play a key role in managing and developing client relationships, ensuring our clients receive an exceptional service experience and maximum value from their partnership with Gallagher Bassett. Acting as the link between clients and operational teams, you’ll build strong relationships, lead client meetings and presentations, and use data and insights to support service performance discussions.

This is a highly visible, client‑facing role suited to someone who enjoys building trusted relationships, presenting to stakeholders, and identifying opportunities to enhance the client experience. You’ll work closely with colleagues across Client Services, Operations, and Business Development, helping to drive client retention, growth, and service excellence.

The role offers autonomy, variety, and exposure to a diverse range of clients, with regular travel across the Midlands and London. It’s an excellent opportunity for someone with client relationship management experience within insurance, claims, or a related sector who is looking to further develop their career within a growing and evolving business.

• Manage and develop a portfolio of client relationships, ensuring high levels of service and client satisfaction.
• Act as the primary point of contact for assigned clients, building strong and trusted relationships.
• Lead client meetings, service reviews, presentations, and performance discussions.
• Collaborate with operational teams to ensure client requirements are understood and delivered effectively.
• Analyse and interpret reporting, MI, and performance data to provide meaningful insights and recommendations to clients.
• Identify opportunities to strengthen client relationships and support account growth through additional services and solutions.
• Support client retention activities and contribute to the achievement of business growth objectives.
• Maintain accurate client records and ensure data integrity within Salesforce and other systems.
• Support audits, governance activities, and contractual service delivery requirements.
• Build strong internal relationships across Operations, Business Development, and Client Services teams.
• Keep up to date with industry developments, market trends, and client‑specific challenges.
• Represent Gallagher Bassett professionally at client meetings, networking events, and industry engagements.
• Contribute to continuous improvement initiatives and support wider Client Services projects when required.

Essential

• Client relationship or account management experience within insurance, claims, TPA, broking, or a related industry.
• Strong communication, presentation, and stakeholder management skills.
• Experience analysing and presenting performance data and MI.
• Commercial awareness and a client‑focused mindset.
• Proficient in Microsoft PowerPoint and Excel.
• Full UK driving licence and willingness to travel.
• Eligible to work in the UK.
• Claims experience within Motor, Property, or Casualty, ideally in a TPA environment (desirable).

Personal Attributes

• Confident, relationship‑focused, and professional.
• Strong presentation and networking skills.
• Organised, proactive, and able to work…