Theatre Administrator

Theatre Administrator

You’ll report to the General Manager and Deputy General Manager and work closely with all teams across the venue. The Administrator reports to the Venue Leader and provides high‑level administrative support across the venue, enabling the smooth running of the venue and excellent relationships with all stakeholders.

You’ll be a key contact for all venue queries, ensuring they are dealt with in accordance with ATG Entertainment’s values and policies. Please note, your role may involve working with children or vulnerable people.

• Provide administrative support for the Theatre Director, Theatre Manager, and other departments when required, using computer systems, running meetings, and taking minutes.
• Act as point of contact for the Programming Department, Producers and Finance team to coordinate contracts and riders, arrange advance payments and prepare timely settlements.
• Act as the primary contact for all hires and events companies and manage all pre‑event administration for hires and local events in the Theatre so that the financial, administrative, marketing, technical and health & safety/risk requirements are in place.
• Assist colleagues to ensure customer queries, complaints and compliments are responded to in a timely and professional manner.
• Work with HODs in the recruitment of new staff and the inductions for new employees.
• In liaison with the Marketing and Communications team, actively promote the venue as available for all forms of hires and maintain positive relationships with all hires and events companies.
• Assist the Theatre Director and Theatre Manager with the provision of monitoring and reporting information for our management contracts.
• Work with all departments to ensure the smooth and successful running of the venue.
• Communicate with producers before, during and after their visit to ensure they have the best possible experience of our venues.
• Complete and maintain all personnel and HR administration and liaise, as directed, with ATG Entertainment’s Human Resources department to ensure that personnel procedures and systems are being complied with correctly.
• Ensure that staff payroll details are recorded accurately and in place for payment of wages and salaries and that appropriate records are maintained in line with business and legal requirements.
• Process weekly and monthly payroll accurately and according to deadlines.
• Raise invoices for deposits and settlements for functions and hires.
• Check invoices against purchase orders and ensure accounts are paid in a timely manner and accurate figures produced to deadline for period ends.
• Oversee the maintenance of all office equipment including printers and photocopiers and ensure stationary stocks are maintained at an appropriate level.
• Inform and assist colleagues in best practice across the venue, answering questions and queries from our central teams or colleagues in venue.
• Take responsibility for filing and archiving of records within the venue in line with GDPR and other legislation.
• Always operate with discretion and integrity, including compliance with the company’s bribery and corruption policy.

• Some previous administrative experience is essential; experience processing payroll or other types of data would be an advantage.
• Excellent IT skills, with the ability to learn to use new software and systems (current systems include Windows 10 and Office 365).
• Numeric skills equivalent to GCSE Maths.
• Excellent verbal and written communication skills.
• Ability to be proactive and adaptive, to prioritise a varied workload and manage own time effectively while working to deadlines.
• Ability to create a positive, engaging, and collaborative working environment.
• Thorough attention to detail.

• Creative problem solver.
• Experience of working in a fast‑paced environment, managing multiple projects at once.
• Experience of working with other partners and suppliers to tight deadlines.
• Advanced use of Microsoft Teams.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with…