Workplace Operations & Performance Lead

We’re looking for an experienced Workplace Operations & Performance Lead to join a growing team supporting workplace and facilities operations.

This opportunity is ideal for someone who combines practical Facilities Management / Workplace Operations experience with strong reporting, data analysis, and stakeholder engagement skills. If you enjoy turning operational data into insights, driving improvements, and coordinating workplace activity, this could be a great next move.

• Supporting Workplace Operations and FM activities across hard and soft services
• Producing and maintaining MI reports, scorecards, and operational reporting
• Analysing, validating, and reconciling data from multiple sources
• Identifying trends, risks, and opportunities to improve operational performance
• Coordinating workplace moves, churn activity, and space changes
• Managing governance records, action tracking, and reporting activities
• Working closely with stakeholders across the business to deliver actions and improvements
• Supporting workplace systems including CAFM, IWMS, Service Now, and related platforms

• Workplace Operations and/or Facilities Management experience
• Strong Excel skills, including reporting, analysis, and data validation
• Experience producing MI reporting, dashboards, and performance scorecards
• Experience using CAFM, Service Now, IWMS, or similar systems
• Experience managing workplace moves or space planning activities
• Strong stakeholder management and communication skills
• Governance, reporting, and process management experience

• Exposure to Power BI (business user level only – this is not a Power BI developer role)
• Experience supporting process improvements or system enhancements
• Knowledge of workplace systems including desk booking or utilisation tools

We’re particularly interested in candidates from backgrounds such as Workplace Operations, Facilities Performance, FM Reporting/MI, Workplace Change, Moves Management, or FM Systems Lead
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If you're interested, or know someone who may be a good fit, please get in touch or apply below.