Commercial Director - Suite, F&B

Job Overview

We are looking for a Commercial Leader to lead the development and delivery of our innovative SaaS solutions:
Res Diary, Collins, Design My Night, Tonic and Soda, key elements of the Front Of House Hospitality Division. The role involves defining the product vision, strategy and roadmap, and leading a matrixed cross‑functional team (product, engineering, sales, account management, marketing and customer success) to ensure the success of our products in the hospitality market.

• Define product vision, strategy and roadmap; lead the cross‑functional team to deliver customer‑centric, competitive propositions while fostering innovation and collaboration.
• Drive market research, competitor analysis and business case development to identify product opportunities.
• Manage budgeting, objective setting and P&L responsibilities to achieve growth metrics.
• Align OKRs across teams to drive growth and profitability metrics such as ARR, GRR, NRR, NPS, Users, Bookers, Cost Per Booking, Guest Volume, Transaction Volumes and Take Rate.
• Develop and execute go‑to‑market (GTM) plans, ensuring product value is communicated and opportunities for X‑Sell & Upsell are maximized.
• Oversee product lifecycle from ideation to launch and beyond, using customer feedback and market trends to refine and evolve product offerings.
• Track product metrics, monitor feedback and usage, and make data‑driven decisions for product roadmap and backlog prioritisation.

• Strong knowledge of the Hospitality SaaS market, trends, best practices and technologies.
• Tenured Director level or above product management experience in the SaaS industry.
• Exceptional leadership and influencing skills; able to inspire high performance from the front.
• Relentless drive and energy, with the ability to gain accountability and influence across all levels, from divisional teams to board level.
• Strategic and creative thinker, capable of translating product vision into actionable plans and deliverables.
• Proficient in using data and analytics tools to measure and optimise product performance and user/customer behaviour.

Competitive salary (estimated £77,545 per year) and full‑time employment. 25 days of leave per year, health contribution and the option to choose from a range of benefits that suit you. 3 charity days per year are allocated to support a cause that matters to you.

We believe in equality for all and the transformative power of diversity.