Pathology Results Operations Lead

Pathology Results Team Lead – Responsibilities

• Oversee processing of pathology results, ensuring they reach the correct clinician quickly and accurately.
• Lead by example, remaining hands‑on while supporting your team to deliver safe, responsive service.
• Monitor workload, support colleagues, improve processes, and ensure patients do not experience delays because paperwork gets stuck.

• Lead the day‑to‑day operational delivery of GP Assistant services across multiple GP practices.
• Ensure all work streams, including document triaging, referrals, Path Links, medical reports, and safety, are managed effectively and delivered within agreed timescales.
• Monitor workload, performance, and capacity across the service, taking action to address backlogs, risks, and service pressures.
• Contribute to the development and improvement of processes that enhance efficiency, quality, and consistency.
• Develop, review, implement, and ensure adherence to Standard Operating Procedures for the team in a timely manner.

• Provide day‑to‑day supervision and operational support to GP Assistants.
• Support induction, training, and ongoing development of staff to ensure effective service delivery.
• Hold regular check‑ins and contribute to one‑to‑one meetings and performance discussions as required.
• Monitor attendance, wellbeing, conduct, and capability, escalating concerns in line with organisational policy.
• Support workload allocation and maintain accountability within relevant work streams.

• Conduct audits and quality assurance checks within the function.
• Support management of complaints, incidents, and significant events, ensuring appropriate escalation and learning.
• Ensure adherence to organisational policies, information governance requirements, and NHS standards.
• Identify and escalated operational risks, capacity issues, and performance concerns.

• Support day‑to‑day allocation of work and coordination of staffing resources.
• Monitor staffing levels and highlight resourcing concerns to the Service Manager.
• Support monitoring of mandatory training and compliance requirements.

• Act as a point of escalation for operational issues within the function.
• Maintain effective working relationships with GPs, Practice Managers, and clinical teams.
• Support communication with external providers regarding administrative pathways and processes.

• Identify trends and recurring issues through operational monitoring.
• Support implementation of agreed service changes to improve quality and efficiency.

• Ensure high quality, timely delivery of service in line with Service Level Agreements.
• Role model correct ways of working with employees as a player/manager.