Business Analyst

Role Overview

Define Business Analysis frameworks as part of an ever‑more efficient Data Delivery Model, balancing the need for pace with quality of deliverables and artefacts. Make and implement recommendations to continuously improve how we deliver Data Products.

Take ownership of the product delivery process, working closely with business stakeholders to understand needs, define project scope, and document functional and non‑functional requirements and lead on testing.

Act as a trusted advisor across the business, translating business needs into compelling user stories and requirements for more complex Data Products and programmes, suitable for differing audiences.

Communicate complex technical concepts to non‑technical stakeholders, ensuring clarity and alignment. Translate business needs into technical requirements suitable for development teams.

Contribute to best practices in model development, deployment, and monitoring across the team.

Define and implement Business Analysis frameworks within a Data Delivery Model. Lead product delivery, scope definition, requirements gathering, and testing processes. Serve as a trusted advisor and translate business needs into user stories and technical requirements.

4+ years of experience as a Business Analyst with a focus on business requirements gathering, process design, and project delivery. Experience managing Business Analysts and developing processes and frameworks.

Proven experience working with cross‑functional teams to deliver business‑driven solutions, especially in a data‑centric environment. Experience leading Business Analysis within a data transformation programme or product environment.

Strong collaborator and communicator, comfortable working across Product, Engineering, and business teams.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.

• After completing your probationary period, 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the option to buy additional holiday days.
• Discretionary bonus schemes awarded based on personal and company performance.
• A generous Defined Contribution Pension Scheme and life assurance.
• A dedicated welcome to the team, tailored induction, and a wide range of training programmes to develop your skills.
• Perks and discounts via the M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Wellbeing support for all colleagues, including access to 24/7 Virtual GP and PAM Assist.
• A charity volunteer day to support a cause you’re passionate about through a dedicated day away from work.