Product Director Consumer Services

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning;
World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff…

The Product Director is a senior product leadership role within

Experian’s Consumer Business (ECS), working in close partnership with the Chief Product & Commercial Officer to shape the direction of ECS's product portfolio in response to a rapidly evolving market in which AI is reshaping consumer behaviour and the competitive landscape. The role carries broad accountability across ECS's product portfolio, with the mandate expected to evolve as the business continues to diversify.

You will be responsible for setting and driving product strategy across this portfolio to achieve the region's revenue growth and customer strategy ambitions, ensuring our products evolve ahead of a fast-changing, AI-led market and that we win as consumer journeys move on- and off-property.

You will be a key leader within the ECS Product Community, fostering an environment where we launch market-leading, future-facing propositions  will incorporate internal and external perspectives, including regulatory engagement, to ensure we deliver a best-in-class experience for our customers.

You are required tolead in a global context, working closely with our teams in India and the UK to scale and improve ways of working across locations. There is an expectation that this role will be highly visible across both sites, to drive optimised ways of working and ultimately deliver business growth.

Core responsibilities

• Shape ECS's overall product strategy in close partnership with the Chief Product & Commercial Officer, responding to AI-driven shifts in consumer behaviour and the competitive landscape
• Define and lead product strategy and vision across ECS's core product portfolio, aligned to ECS and UK&I strategic goals
• Own and deliver the product roadmap over a 12–24 month horizon, ensuring it is resourced and prioritised effectively
• Shape and scale the next generation of value-led, goal-based propositions and the wider diversification of ECS's product set, evolving our products from stand-alone experiences into interconnected, signal-led customer journeys
• Drive ECS's data and AI strategy as a source of competitive advantage across the product portfolio, including how we reach customers as consumer journeys extend on- and off-property
• Harness consumer-permissioned data as a strategic advantage, turning real-time signals and alerts into personalised, converting moments across the portfolio
• Lead the evolution of our Product Development operation across our global teams, driving improved collaboration
• Deliver strategic plan revenue targets through product innovation, pricing and commercial model evolution, and portfolio diversification
• Make prioritisation decisions that balance business needs, customer value, and regulatory requirements
• Build and lead a high-performing product team, working closely with Engineering, Commercial, Analytics and AI/Data functions
• Set OKRs across core product domains and collaborate across the wider ECS product portfolio to ensure consistency and alignment

What would success in the role look like?

• A world-class product experience that delivers commercial growth and customer satisfaction
• Successful launch and scale-up of new value-led, goal-based propositions thatmeet our changing customer needs
• Demonstrable progress on data,AIand off-property strategy, with the product portfolio positioned to win as the market shifts toward AI-led and…