Senior Business Improvement Specialist

Location: City Of London

Looking for a role that will have a meaningful impact with strategic business planning?

We're looking for a Senior Business Improvement Specialist to lead high-impact transformation initiatives across our International business, driving process excellence, productivity gains, and measurable benefits that support our ambitious growth strategy.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

The Business Improvement Team partners with senior stakeholders across our International business to identify and deliver strategic process improvements that drive operational excellence, efficiency, and sustainable growth. Supporting all regions outside of the Americas, the team plays a key role in enhancing core business systems and processes in collaboration with the wider Change Delivery function. As part of the International division's ambitious five-year growth strategy, the Business Improvement Specialist will lead high-impact improvement initiatives, working closely with stakeholders across the organisation to ensure projects are effectively planned, resourced, implemented, and embedded into live operations, with clear and measurable business benefits delivered.

What you’ll be doing :

Work with the Head of Business Improvement to shape business improvement projects aligned to strategic priorities

Lead a mix of departmental, cross functional and cross divisional process improvement projects, including where AI and other automation technologies are involved

Engage with senior leaders across International to find and scope team based improvement opportunities and determine how best to deliver

Take a leading role in our Business Improvement practitioner network developing business-wide capability to achieve local improvements

Contribute to our process improvement framework including training, governance, KPIs, template libraries

Support the organisation to embed and use process performance metrics

Support the wider Change Delivery Team by assisting with process design activities on strategic system developments/improvements

Promote the value of business improvement across the organisation

Our must-haves:

A track record of process improvement projects of a cross functional and/or multi-geographic basis

An ability to measure improvement benefits and promote these across the organisation

Demonstrable experience in Lean Six Sigma methodologies to Black Belt Excellent problem solving skills with deep knowledge of root cause analysis and risk reduction techniques

Proven ability to use data analysis to underpin improvement decisionsA positive mindset to improvement and change

Ability to work independently on projectsA hands-on approach, with high energy levels and self-motivation

Capable of forming trusting relationships with senior stakeholdersA strong ability to communicate and influence both technical and non-technical audiences

Experience with in Insurance, in particular the London Market would be useful

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

A great starting salary plus annual bonus & strong benefits package…25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave

Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

There are countless opportunities to learn new skills and develop in your career and we can provide the support…