More jobs:
Customer Service Transformation Program Lead
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-08-23
Listing for:
Marks and Spencer
Full Time
position Listed on 2026-08-23
Job specializations:
-
Business
Change Management, AI Business & Operations
Job Description & How to Apply Below
Marks & Spencer is seeking a Lead Customer Service Transformation Manager to steer strategic transformation and technology programmes for the Customer Contact Centre. The role shapes an operating model that enhances customer and colleague experiences and performance across in-house and outsourced teams.
You will drive governance, roadmaps and executive updates, partnering with Technology, Operations and partners to deliver AI-enabled capabilities and measurable benefits.
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×