BPO Programme Manager - Insurance

BPO Programme Manager
- Insurance

£800-£900 per day
- Outside IR35 - Hybrid

We are supporting a leading international insurance group looking for an experienced BPO & Programme Manager to help accelerate its operational transformation agenda.

The role will focus on building and delivering a pipeline of BPO, offshoring and automation opportunities across the Group, working closely with business leaders, outsourcing partners and the AI & Data team.

Key responsibilities:

• Identify, shape and deliver BPO, offshoring and automation opportunities
• Build business cases and prioritise the transformation pipeline
• Lead initiatives from assessment through transition and implementation
• Work with BPO/offshore partners to expand and optimise services
• Support the implementation of AI-driven opportunities into operational processes
• Develop future-state processes and Target Operating Models
• Track benefits, cost savings and delivery outcomes

We are looking for someone with strong experience in BPO Programme Management covering BPO/offshoring, automation, process optimisation and programme delivery.

Experience with in insurance or financial services would be highly advantageous.

This is a hands-on transformation role for someone who can identify the opportunity, shape the solution and drive it through to delivery.