Global Markets Performance Lead, Claims Shared Services

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

• Lead the design and execution of Global Markets Claims MI & reporting aligned to enterprise standards and governance frameworks
• Develop and prioritise reporting strategies that transform raw claims data into actionable intelligence for Global Markets Claims leadership
• Align Global Markets reporting outputs with enterprise MI frameworks, ensuring consistency while meeting market-specific needs
• Support the Global Head of MI in delivering a unified global claims performance narrative

• Translate complex London Market claims datasets into concise, decision-ready insights for senior Global Markets stakeholders
• Provide forward-looking analysis including claims trends, thematic insights and emerging risk indicators
• Deliver performance commentary aligned to portfolio management, underwriting cycles and reserving insights
• Support senior leadership forums with Global Markets-specific insights and performance narratives

• Own delivery of Global Markets claims reporting aligned to Lloyd’s Claims Management Principles and market data requirements
• Ensure accurate, timely and controlled reporting across Lloyd’s and London Market platforms (including CRS, Insights Hub, ECF2, IMR, IRIS, DOCOsoft and related systems)
• Deliver regulatory and market reporting including:
  
  Lloyd’s data calls and performance returns
• Market benchmarking and peer analysis
• Compliance and audit-related reporting outputs
• Partner with Compliance and QA functions in London and across the Enterprise to ensure adherence to regulatory expectations and audit readiness
• Support remediation and continuous improvement of market-facing reporting outputs and data quality issues

• Apply enterprise MI governance standards across Global Markets reporting
• Ensure KPI definitions, data consistency and version control align with global frameworks
• Establish robust oversight of data quality, with clear ownership and escalation paths
• Work closely with Data & Analytics to improve data mapping, structure and usability across Global Markets claims datasets

• Develop and maintain KPI frameworks specific to Global Markets Claims performance
• Conduct deep-dive analysis into claims trends, large losses and portfolio segments to identify root causes and improvement opportunities
• Integrate claims data with underwriting and portfolio metrics to support cycle management and strategic decision-making
• Drive continuous improvement initiatives to enhance operational efficiency and reporting effectiveness

• Partner with Data & Analytics to enhance reporting capabilities, automation and visualization
• Leverage Power BI and other tools to deliver intuitive, user-centric dashboards and insights
• Support ongoing data transformation initiatives impacting Global Markets claims reporting
• Ensure reporting…