Management Information Analyst

Title:

Management Information Analyst

Contract Type:
Permanent

Salary: £42,149 per annum to £46,410 per annum (London weighted salary) or £37,573 per annum to £41,541 per annum (Regional salary), dependant on experience

Grade: 8

Reporting Office:
London, Stratford or Manchester, Trafford

Persona:
Agile

Working Pattern: 9am to 5pm

Closing Date: 28 th August at midday

Role Profile
- Role Profile
- Management Information Analyst.docx

• Excellent pension plan (up to 6% double contribution)
• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
• Westfield Health Cash Plan
• non-contributory life assurance
• up to 21 hours volunteering paid days
• lifestyle benefits
• Employee Assistance Programme
• many more ...

L&Q reserve the right not to progress applications from candidates with 3 or more unsuccessful applications/interview processes with L&Q in the previous 12 months.

This is an exciting opportunity to shape how performance data is used across services, turning complex information into powerful insight that directly improves outcomes for residents.

The MI Analyst role sits at the heart of the organisation, designing dashboards, strengthening data quality and providing clear, actionable insight that supports managers and senior leaders to make evidence-based decisions.

We need this role to ensure our performance information is consistent, trusted and genuinely used and enabling stronger assurance, earlier intervention and continuous service improvement.

The role reports to the Customer Experience Manager in the Customer Experience Team.

• The MI Analyst is responsible for supporting the designing, delivering and maintaining high-quality management information, including performance reports, dashboards and analytical insight that support effective decision-making across the department.
• The role works closely with service managers, senior leaders, performance colleagues and system owners to ensure data is accurate, consistently defined and clearly understood.
• The MI Analyst helps teams quickly see what's working and what isn't, prioritise key issues, and take timely action, ensuring performance stays on track and departmental goals are achieved through clear, evidence-based insight.

• Strong analytical and insight capability - The ideal candidate will bring advanced analytical skills, enabling them to interpret complex datasets, identify trends, risks and root causes, and translate these into clear, actionable performance insight that supports decision-making and service improvement.
• High-quality, impactful MI delivery - They will have proven experience producing performance reports, and management information for both operational managers and senior leaders, presenting data clearly through written commentary, visualisations and presentations that drive understanding and action.
• Confident influencer and performance improver - The ideal candidate will work effectively with stakeholders, confidently challenging and supporting teams to use performance data, identify improvement opportunities, and implement solutions that enhance performance and help achieve departmental targets and goals.

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

If you require any reasonable adjustments at any stage during this process, including application stage, please email

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.