Operational Excellence Lead, Financial Services

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

We are seeking an accomplished

Consulting leader to help develop,leadand drive our Operational Excellence and Process Improvement capabilities in the Financial Services sector, specifically with our Banking and Wealth and Asset Management clients.

The Managing Consultant willplay a key role in developing our Process Improvement and Operational Excellencecapabilities specifically for theFSindustry, specifically:

Play a keyrole inbuildingcore capabilities for Operational Excellence and Process

Improvementin FS,leveragingdeepexpertisein methodologies that fit this practice (Process Design & Optimisation, Operational Excellence Transformation, Process Digitisation, Service Optimisation etc)

Ensure there is sufficientactivity to produce a steady ongoing pipeline of opportunities for Operational Excellence/Improvementservices in FS, to meet revenue and sales targets.

Contribute tothe development of Operational Excellence and Improvementproposals, specific to individual client needs/situations and be instrumental in closing and winning deals.

Develop,leadand oversee Operational Excellence and Improvement implementation programmes

Likely to be an expert in operational excellence, with an operations management, change management or technology delivery background and skilled in:

Process Improvement (Lean Six Sigma (Green/Black Belt))

Operational Optimisation (Lean/Kaizen)

Process redesign/governance and digitization (Celonis, AI)

Project & Programme Delivery (PMP, Prince2, Agile)

Automation (AI, RPA)

Operational Excellence Transformation (Customer Journey, Operational Performance)

We are looking for candidates with skills and experience in the following areas:

Experience of delivering operational improvement across front,middleand back-office service areas

Proven experience of leading assignments and teams

A track recordof realising business benefits and outcomes

Experience deploying advanced techniques such as digital technologies, cost improvement, and change management

The ability todemonstrateleadership skills in large and diverse project teams

Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions

An aptitude for delivering creative as well as innovative solutions

The ideal candidate will also have:

Atrack recordof delivering sales results thoughensuring excellence in delivery, maximisingclient outcomes and achieve high satisfaction ratings; with a record forachievingfollow-on projects,extensionsand referrals

Beable to work independently, developing excellent relationships with stakeholders internally and externally, and delivering the highest customer service and business standards

Excellent interpersonal and team working skills; a natural integrator, comfortable navigating across system finance, service design, governance, capacity and workforce modelling and operational excellence

A drive for personal and professional progression

Prior consulting experience with a large consultancy firm or internal consultancy function would be highly desirable

Mustunderstandconsulting, how it is structured, the frameworks, financial principals etc.

A network of contacts that will helptonavigate the FS industry to achieve penetration within new buying centres in existing clients andopennew business opportunities.

A deep understanding of the Operational Excellence and Process Improvement topics and trends that affect the FS industry, these could include:

Process Automation & Digitisation (for example: RPA for KYC, reconciliations, reporting)

Customer Journey & Experience redesign…