Director. Lead - Markets Sales Support; Singapore

Director. Lead - Markets Sales Support (Singapore, UK)

Global Grade:
Band 5

Work Type:
Hybrid Working

Employment Type:

Permanent

Posting

Start Date:

02/09/2026

Posting End Date: 16/09/2026

Job Description:

This role could be based in Singapore and UK. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

As a Director within the Markets Client & Sales Operations group you will be the lead for a global, high performing team delivering scalable, high quality pre trade and post trade support to Markets Sales teams worldwide. The role partners closely with the rest of Markets Operations, Sales, Markets COO, and senior Markets leadership to drive efficiency, strengthen client experience, and enhance Sales productivity through operational excellence and continuous improvement.

Strategy

• Support Sales productivity initiatives through process simplification, automation, and improved information flow.
• Maintain a strong understanding of Global Markets, CIB clients, and evolving regulatory and infrastructure landscapes.
• Build strong, proactive partnerships with Sales teams globally to enable a client-centric and commercially aligned support model.
• Identify and deliver global consistency by working closely with GCC (Global Capability Centre) and regional teams to close gaps, streamline processes, and standardise best practices.
• Foster a continuous improvement mindset; champion process optimisation and scalable solutions that improve productivity.

Business

• Establish yourself as a trusted partner and subject matter expert for Markets Sales stakeholders.
• Translate the Markets Sales Support vision into actionable priorities; execute against the Sales Support backlog.
• Drive disciplined process improvement using data, feedback, and insights to reduce friction points and strengthen client outcomes.
• Proactively Leverage the privileged position of the global Sales Support mandate to drive read-across of common pain points to surface opportunities for process and technology change to simplify, standardise and modernise non-revenue generating tasks within the Sales domain.

Processes

• Serve as the first point of contact for Sales queries, including account‑opening coordination and operational requests.
• Independently manage Sales and Client escalations, demonstrating strong judgement, ownership, and solution‑orientation.
• Work with Sales desks to identify opportunities to streamline workflows, improve productivity, and automate repeatable processes.
• Provide trade lifecycle support, including novations, client lifecycle reporting (e.g., Option Expiry/Exercise, TRF Fixing), and other operational deliverables.
• Partner with CSSG, Sales, COO, Operations, and Product teams to support new product enablement, process design, and implementation of new controls.
• Coordinate and support client testing for new products, enhancements, or process changes.
• Leverage MIS data to identify recurring issues, drive root‑cause remediation, and strengthen upstream processes.

People and Talent

• Lead, develop, and retain a global, multi-regional team.
• Role model SCB values and foster a constructive, inclusive, and performance‑oriented culture.
• Set clear expectations and collaborate effectively with control partners to uphold a strong risk culture.
• Build strong leadership capability and succession planning across the organization.
• Foster a culture of accountability, continuous improvement, and client focus.
• Champion diversity, equity, and inclusion.

Risk Management

• Ensure Group Risk Management standards are being maintained / adhered to
• Engage Risk, Legal & Compliance and Operational Risk as appropriate on escalated items…