Renewal Compliance Specialist

Role:
Renewal Compliance Specialist

Location:

London

Location type:
Hybrid

Who we are…

Global Data operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change.

By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence.

Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth.

Global Data is at a pivotal point in its growth journey, and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations.?

Our big ambitions mean that life at Global Data Healthcare is fast-paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people.

Our client contracts include an auto-renewal clause: unless a client gives written notice within an agreed window (typically 90 days) before the renewal date, the contract rolls over automatically. Most of the time this is straightforward. This role exists for the cases where it isn't — where a client has missed that notice window but is unwilling to honour the renewal or pay for it.

You’ll own that process end-to-end: identifying missed-window cases, leading the conversation with the client (often alongside the Account Manager), holding firm on the contractual position while protecting the relationship, and working with Finance and Legal to reach a resolution — whether that's full enforcement, a negotiated settlement, or escalation. It's a role for someone who's comfortable in a difficult commercial conversation, understands contracts well enough to know when a position is solid, and can work calmly through to a collected, resolved outcome.

• Work with the Rev Ops team to track auto-renewal notice deadlines across the client book and flag accounts that have missed the contractual cancellation window.
• Lead the client conversation on missed-window cases — often jointly with the Account Manager — holding the contractual position professionally while working toward the best commercial outcome.
• Assess each disputed case on its merits and negotiate an outcome within agreed guidelines: full renewal enforcement, a partial settlement, or an agreed exit.
• Partner with Legal to confirm the enforce ability of the renewal clause on contested accounts, and escape to formal dispute resolution where needed.
• Coordinate with Finance to ensure enforced renewals are invoiced correctly, and escape to credit control or collections where payment is refused.
• Maintain a clear, audit-ready record of notice dates, client correspondence and enforcement decisions in Salesforce.
• Report on enforcement outcomes, revenue protected and win rates, and feed insights back into the renewal playbook and process design.
• Spot patterns in near-miss or disputed cancellations and recommend upstream fixes — reminder timing, notice-period clarity, contract wording.
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• Experience in contract compliance, renewals, credit control/collections or sales operations — ideally in a subscription or B2B environment with…