Commercial Manager - Travel

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Summary

This role will hold end-to-end commercial responsibility for M&S Travel Money, setting the commercial laydown and translating strategic priorities into measurable performance across a high-profile omnichannel business.

As our Commercial Manager, you'll turn customer insight, market trends, and financial data into bold, commercial opportunities: leading our in-store and digital strategy from concept and business case through to test, implementation and scale.

You'll bring strong commercial acumen, curiosity and confident leadership to unite Retail, Digital & Technology, Marketing, Operations, Finance and external partnership teams around a shared ambition: delivering simpler customer journeys, stronger trading performance and scalable innovation. If you thrive in fast-moving environments, influence with evidence and turn complex challenges into measurable results, this is your opportunity to make a visible impact on a high-profile, omnichannel business.

• Lead end-to-end Travel Money commercial initiatives across in-store and online channels, using customer insight, market benchmarking and technology-led solutions.

• Translate customer, business and commercial requirements into clear trading opportunities, quantified business cases and measurable delivery plans.

• Drive cross-functional initiatives from concept to delivery, aligning Retail, Digital & Technology, Marketing, Operations, Finance and external partners.

• Shape pilot programmes, test and learn activity, feasibility assessments and senior stakeholder recommendations to support scalable delivery.

• Own performance measures, risk management and data-led improvement to optimise customer experience, trading performance and channel propositions.

• Commercial leader with proven experience taking trading and customer-led initiatives from concept through to delivery in a retail environment.

• Strong commercial acumen, with the ability to interpret complex information, build business cases, evaluate investment opportunities and measure performance.

• Customer-focused and data-driven, balancing customer experience, operational feasibility and business outcomes to shape clear recommendations.

• Confident communicator and influencer, able to engage senior stakeholders and build alignment across Retail, Digital & Technology, Marketing, Operations, Finance and external partners.

• Curious, innovative and solutions-focused, with a track record of using insight and best practice to deliver measurable improvements in customer and colleague experience.

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious,…