Business Process Analyst - Global O2C

Location :
London

Reports to :
Senior Manager
- Business Process Global O2C

Contract :
Permanent, Full-time

At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.

As part of the Future of Finance initiative, Chanel is deploying several transformation programs. The implementation of Microsoft Dynamics 365 across all our regions will harmonize multiple regional ERPs, while respecting our Divisional operating models and métier specificities, to create a standardized, single global core ERP model.

The Business Process Analyst for O2C) will support the definition, documentation, testing, and continuous improvement of global O2C processes as part of Chanel's Microsoft Dynamics 365 Finance & Operations transformation. Working closely with the Senior Manager, Global O2C Process Leads, Global Tech, Regional Business Process teams and implementation partners, the Business Process Analyst will support end-to-end process analysis, requirements documentation, UAT coordination, data validation, release readiness and stakeholder communications.

• The Analyst role will support and drive process analysis and transformation across elements of the Order-to-Cash lifecycle, including sales-order management, stock fulfilment, inbound controls, customer & supplier management, product catalogue management, credit management, collections and dispute controls, process reporting, billing and invoicing.
• Apply a strong working knowledge of Microsoft Dynamics 365 Finance & Operations, including core finance and operations modules, system navigation, standard functionality, and data structures such as working tables and data management projects.
• Support the Global O2C team in the use of Microsoft Dynamics 365 F&O, including issue investigation, data validation, documentation, and escalation of complex topics.
• Collaborate with Global Tech, Regional Business Process teams, and external partners on business requirements, system updates, releases, interface integration, and issue resolution.

• Support end-to-end User Acceptance Testing (UAT), including preparation of test scenarios, coordination with business users, tracking of defects, validation of fixes, and confirmation that outcomes meet business requirements whilst maintain quality on UAT output documentation.
• Coordinate and validate integrations between D365 F&O and other Tier 1 systems, including middleware where applicable, ensuring accuracy, completeness, and alignment with expected process outcomes.
• Document UAT results, open points, and evidence clearly, contributing to traceability between requirements, test execution, defects, and final sign-off recommendations.

• Understand, document, and maintain business process flows, applying a strong analytical and investigative mindset to interpret and assess complex as-is processes in detail.
• Support the creation and maintenance of training materials, process guidance, frequently asked questions and knowledge-management content to help drive consistent adoption of global O2C processes.
• Assist in gathering, clarifying, and documenting business requirements, process variations, pain points, dependencies, and impacts across the O2C lifecycle.
• Support the Global O2C organization in ensuring the accuracy, consistency, and completeness of Solution Design Documents (SDDs), process documentation, business requirements, and related governance materials.
• Develop and maintain clear process documentation, work instructions, training materials, and user guidance to support knowledge transfer, onboarding, deployment readiness…