Manager Retirement and Wellbeing

Work Location:

London, United Kingdom

Hours:

35

Line of Business:
Human Resources

Pay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

• Regional Strategy and Program Delivery
  Contribute to the design, implementation and ongoing management of retirement, benefits and wellbeing programs across Europe and Asia Pacific (circa 2,000 employees across 10 countries).
  Lead program reviews, market assessments, renewals and business cases, balancing colleague value, competitiveness, cost, risk and operational feasibility.
  Translate strategic priorities into implementation plans, governance checkpoints and measurable outcomes.
  Support expansion into new locations by developing scalable and compliant benefit solutions aligned to local requirements and market practice.
  Drive an integrated wellbeing approach that connects business and employee needs.

• Risk, Governance and Compliance
  Monitor legislative, regulatory and market developments and assess implications for assigned programs.
  Maintain effective governance, controls, procedures and supporting evidence in line with TD policies, standards and risk appetite.
  Lead or support audits, remediation activities, regulatory change implementation, risk reporting and issue management, ensuring risks are identified and escalated promptly.

• Vendor and Financial Management
  Manage relationships with consultants, brokers, insurers, pension providers, administrators and wellbeing partners, ensuring strong service delivery and value.
  Support sourcing, due diligence, contracting, renewals, service reviews and remediation in partnership with Procurement, Legal and Risk teams.
  Monitor service performance, budgets and program costs, identifying opportunities to improve value, sustainability and colleague outcomes.

• Operational Excellence, Data and AI
  Identify opportunities to simplify, standardize and automate processes, leveraging data, technology and approved AI tools to strengthen efficiency, insight and control.
  Develop meaningful reporting, to support decision-making, governance and continuous improvement.
  Leverage technology to create engaging, accessible and user-friendly program experiences.

• Leadership and Influence
  Build strong relationships across regional and global teams, acting as a trusted adviser who brings balanced judgement and practical solutions.
  Lead cross-functional initiatives and working groups, establishing clear outcomes, accountability and delivery.
  Champion a people-centred approach to benefits and wellbeing, translating colleague needs into inclusive, practical solutions, and represent the region in relevant forums while deputising for the Director as required.

• Experience managing retirement, pensions, employee benefits and/or wellbeing programs across multiple countries.
• Proven experience leading complex program design, implementation, renewal or transformation initiatives.
• Strong understanding of governance, risk, controls, compliance and third-party oversight within a regulated environment.
• Experience managing vendors and advisors, including performance management, commercial discussions and issue resolution.
• Strong communication skills, with the ability to influence senior stakeholders.
• Confidence using data, technology and AI-enabled tools to improve outcomes.
• Relevant professional qualification in pensions, benefits, reward, HR, risk, finance or project management is desirable.

• Proactive and action-oriented, with a strong sense of ownership and accountability.
• Curious, adaptable and committed to continuous learning and growth.
• Passionate about helping colleagues and advancing an inclusive wellbeing agenda.
• Digitally minded, with enthusiasm for AI, automation and process improvement.
• Collaborative and influential, with strong stakeholder management and communication skills.
• Commercially and risk aware, balancing colleague outcomes with cost, compliance and operational considerations.
• Resilient and organized, able to manage competing priorities calmly and maintain momentum in a fast-paced environment.

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