Senior Customer Success Executive

Global Data operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change.

By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence.

Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth.

Global Data is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.?

Our big ambitions mean that life at Global Data is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people.

We re looking for a Senior Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach.

This role goes beyond traditional customer success or account management. You ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth - using AI-powered insights to proactively identify opportunities, risks, and next-best actions.

Within Celent, you ll have a particular focus on building relationships with senior client stakeholders and helping customers maximise the value of Celent s research, insights and analyst expertise. You ll be comfortable engaging with Director, VP and C-suite stakeholders, understanding their strategic priorities and connecting them with relevant Celent expertise.

Lead Customer Outcomes

• Build strong, value-led relationships across customer organisations, including senior decision-makers.
• Diagnose customer needs to understand business priorities, strategic challenges and success criteria.
• Develop and lead success plans that align customer goals with clear outcomes.
• Connect customer priorities to relevant Celent research, insights and analyst expertise.
• Design and execute service plays to drive engagement, value and consumption throughout the year.

Use AI & Insights to Lead Proactively

• Leverage AI-driven analytics and customer health signals to anticipate needs, risks and growth opportunities.
• Move customer conversations from usage metrics to business impact and progress.
• Apply Celent research, market insight and analyst expertise to support strategic customer conversations.
• Use insights to prioritise engagement and personalise customer success strategies.

Partner Across Teams

• Work closely with Account Management, Commercial, Research and Celent analysts to ensure customer objectives are understood and supported.
• Partner on onboarding to ensure fast time-to-value and strong early alignment.
• Identify and support expansion, consulting and upsell opportunities based on demonstrated customer value.
• Contribute to cross-functional Customer Success initiatives that improve consistency, scale and impact.

Champion the Voice of the Customer

• Act as the voice of the customer, providing clear feedback to inform research, product and service improvements.
• Build trusted relationships across the customer organisation, with particular focus on senior decision-makers.
• Maintain accurate customer records and insights to support data-driven decision-making.
• Be an active contributor to a strong,…