Business Analyst - Energy & Utilities

We are looking for a Business Analyst who can work independently on initiatives within the Energy, Water & Utilities sector. The role involves leading requirements activities, engaging directly with stakeholders, and supporting delivery across digital, operational, asset, customer, environmental and regulatory transformation programmes.

You will play a key role in translating business needs into clear, actionable requirements across customer, asset, market, and enterprise platforms.

• Lead end to end requirements gathering across business and technology teams.
• Produce detailed business requirements, functional specifications, user stories, and acceptance criteria.
• Perform gap analysis across current state and future state processes.

• Map and analyse Energy, Water and Utilities processes, including customer onboarding, meter-to-cash, billing, leakage management, clean-water distribution, wastewater treatment, sewerage and storm-overflow management, outage and incident response, developer services, field operations, asset maintenance and capital delivery.
• Identify process inefficiencies, control gaps, and regulatory risks.
• Support design of future state processes aligned to transformation goals.

• Apply knowledge of UK energy, water and wastewater operating models, including retail and wholesale operations, network management, asset-intensive delivery, customer services and environmental obligations.
• Support compliance with relevant regulatory frameworks, market rules and data standards, including Ofwat price controls, PR24/AMP8 delivery commitments, Outcome Delivery Incentives, Annual Performance Reporting and regulatory assurance.
• Analyse water-sector performance areas such as leakage, per-capita consumption, supply interruptions, sewer flooding, pollution incidents, water quality, smart metering, C-MeX/D-MeX and asset resilience.
• Work with operational and engineering stakeholders across clean water, wastewater, catchment management, treatment, networks, field services and capital programmes.
• Translate regulatory and environmental commitments into traceable business requirements, process controls, data needs, reporting rules and test scenarios.

• Work with data teams on reporting, MI, and operational insights.
• Collaborate with product, engineering, and vendor teams on system changes.
• Support data analysis and reporting across asset, customer, meter, telemetry, work-order, environmental and regulatory datasets.
• Collaborate on changes involving billing and CRM, enterprise asset management, GIS, mobile workforce management, SCADA/telemetry, laboratory, regulatory reporting and programme-management platforms.
• Help define data-quality and governance requirements for asset hierarchies, meter records, customer data, work orders and regulatory evidence.
• Support UAT planning, execution, and defect triage.

• Facilitate workshops and working sessions with business SMEs and leadership.
• Act as a bridge between business users and technical teams.
• Provide clear status updates, risks, and recommendations.

• 3-7 years' Business Analysis experience.
• Experience working independently with senior stakeholders.
• Strong skills in requirements documentation, process modelling, and analysis.
• Experience in Energy & Utilities, including water and wastewater, or another asset-intensive regulated industry.

• Experience with Agile delivery (Scrum/Kanban).
• Familiarity with core utilities systems (billing, CRM, asset or work management).
• Professional BA certification (CBAP, Agile BA) desirable.
• Experience with UK water companies or water-sector programmes covering clean water, wastewater, customer operations, asset management, capital delivery or regulatory reporting.
• Understanding of Ofwat regulation, PR24/AMP8, Outcome Delivery Incentives, regulatory assurance and environmental performance commitments.
• Familiarity with water-sector platforms and data domains such as billing/CRM, EAM, GIS, field-service management, telemetry/SCADA, smart metering and regulatory reporting.
• Knowledge of leakage reduction, pollution prevention, sewer flooding, water quality, demand management, asset health and resilience is desirable.

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this…