Lead Business Solutions Analyst Job Central London area,City of Westminster England UK,Business

Our team members are at the heart of everything we do. At World Courier (a Cencora company), we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. World Courier operates in a complex, fast-moving, and highly regulated environment. Decisions often need to be made quickly, based on accurate, real-time information across the supply chain.

The Lead Business Analyst plays a critical role in shaping and defining technology initiatives that support global specialty logistics operations, with a particular focus on supply chain visibility, real-time information, and operational insight. You will work closely with business stakeholders, product teams, architects, and delivery partners to ensure problems are clearly understood and solutions are well-defined, valuable, and achievable.

Why this role matters

The Business Analyst helps bridge the gap between business needs and technology delivery, ensuring that investments in systems and platforms genuinely improve visibility, decision-making, and customer experience. This role matters because clear problem definition, strong analysis, and shared understanding are essential to delivering solutions that work - not just technically, but operationally. The Business Analyst helps ensure we focus on the right problems, ask the right questions, and deliver outcomes that make a real difference.

What

you'll do

Lead discovery and shape business needs related to supply chain visibility

Lead engagement with operational, customer service, commercial, and product stakeholders to understand challenges and opportunities across the logistics lifecycle.
Own current-state assessment of processes, data flows, and information gaps related to shipment tracking, milestone visibility, exceptions, and real-time insights.
Drive alignment on clear problem statements, scope boundaries, success metrics, and desired outcomes grounded in real operational needs.

Own requirements and partner on end-to-end solution design

Elicit, define, document, and manage business and functional requirements, ensuring they are clear, prioritized, and outcome-focused.
Collaborate closely with Solution Architects and technical leads to ensure requirements are translated into coherent, end-to-end solution designs, including integration points and data flows.
Lead definition of future-state processes, data needs, reporting/visibility requirements, integration points and operating impacts.
Manage requirement changes, tradeoffs, and constraints; drive timely decisions that balance user needs, operational realities, and technical feasibility.

Lead delivery alignment, validation, and shared understanding

Serve as the primary BA point of accountability for the workstream/program from discovery through implementation, ensuring continuity of context and clarity.
Facilitate workshops and decision forums to align scope, assumptions, dependencies, release plans, and change impacts across cross-functional teams.
Lead validation and business acceptance: define acceptance approach, ensure traceability from requirements to test cases, support UAT planning/execution, and drive defect triage and resolution.
Contribute to shared standards and ways of working within the Architecture and Analysis group.

You'll thrive in our team if you

Care about outcomes over copious documentation
Are curious, analytical, and comfortable working with ambiguity
Communicate clearly and build trust with a wide range of stakeholders
Enjoy collaborating with architects, technologists, and business partners
Believe analysis should be pragmatic, human-centred, and value-led, Business problems are clearly understood and well-articulated before solutions are built
Requirements are clear, prioritised, and aligned to real operational outcomes
Solutions delivered improve supply chain visibility and decision-making
Stakeholders feel heard, understood, and confident in the direction of change
Strong, trusting relationships exist between business, architecture, and delivery teams

You'll have the opportunity to

Play a meaningful role in a re-imagined, modern IT function
Work on initiatives that directly support global, white-glove pharmaceutical logistics
Partner with skilled architects, technologists, and business leaders
Develop your career within a respected global organisation
Be part of a purpose-driven business that makes a real difference to people's lives

How you'll be working

This role operates within a global,…