Business manager Job Central London area,City of Westminster England UK,Business

Working closely with the Senior Manager, Director Channel Licensing and licensee leaders, the Business Manager the Business Manager owns account performance across operating income, new store targets and customer experience. The role combines commercial insight, joint business planning, portfolio development and in-store observation to turn data into action and build mutually beneficial licensee relationships. Here you belong The voices of our people are brewed into everything we do.

At Starbucks, you'll be welcomed, you'll be challenged, you'll be inspired. Here, you'll be heard because here, you're part of it all.

You'll build trusted relationships with licensed partners and shape plans that deliver sustainable growth for both the licensee and Starbucks.
You'll connect commercial insight with in-store execution to improve portfolio performance and the customer experience.
You'll be part of a culture that values growth, collaboration and continuous learning.

Here, you’ll achieve results by:

Owning delivery of key performance measures for assigned accounts, including operating income, new store targets and customer experience.
Acting as the principal relationship lead for licensee counterparts and ensuring Joint Business Plan initiatives are delivered to agreed timescales.
Leading account business planning, tailoring the approach to licensee and brand needs, and supporting the Senior Manager and Director Chanel Licensing to shape the wider planning process.
Creating portfolio growth plans through market mapping, with detailed 12-month actions and a broader three-year view covering new stores, refurbishments and lease renewals.
Agreeing implementation plans for Starbucks initiatives and using store visits and operational insight to improve execution, product quality and business results.
Prioritising account deliverables while supporting the Senior Manager and wider Licensing team as business needs require.

Here, you’ll contribute to our shared success by:

Identifying performance trends, risks and capability gaps, and translating these into clear actions with licensee leaders.
Communicating Starbucks priorities clearly and building collaborative relationships by understanding each licensee business and adapting the approach where needed.
Strengthening licensee capability and self‑sufficiency while recognising strong performance and sharing best practice.
Ensuring contractual and operational compliance requirements are met, with clear records and agreed action for any non‑compliance.
Protecting the Starbucks brand and consistently role‑modelling our culture, Mission and Values.
Building strong relationships across Licensing, Store Development, Retail Operations and Starbucks support functions.

Here, you’ll thrive by:

Demonstrating strong commercial acumen and using financial and operational insight to improve account performance.
Building trusted relationships with senior leaders in third‑party organisations and influencing effectively at different levels.
Communicating clearly and confidently, both verbally and in writing, with operational and cross‑functional stakeholders.
Bringing relevant experience from retail, hospitality, account management or another sector with transferable skills.
Understanding how customer experience supports growth and using sound judgement to balance Starbucks and licensee needs.
Working effectively across functions and within a matrixed organisation to deliver shared outcomes.
Operating as a self‑starter, comfortable working independently in a field‑based role, travelling across the UK and contributing as part of a wider team.

Here, we live by our Mission and Values

With every cup, with every conversation, with every community, we nurture the limitless possibilities of human…