GBS Operating Model Lead; Senior Manager

About Finance Reinvention Partner Accenture’s Finance Reinvention Partner helps CFOs and finance leaders reinvent how finance creates and protects enterprise value—bringing together strategy, operating model, data, AI and technology to improve performance, insight, control and execution. In the UK and Ireland, the practice combines finance strategy and transformation capabilities with the enterprise platforms that enable them, including SAP, Oracle, Workday and enterprise performance management solutions.

Our GBS and Operating Model team helps clients design and implement how finance and other enterprise services should be organised and delivered across retained functions, Global Business Services, Global Capability Centres, Centres of Excellence and external service providers. We support the full transformation journey—from strategy, value case and target operating model through detailed design, mobilisation, implementation, service management and continuous improvement—embedding data, automation and AI to create scalable, resilient and value-led operations.

This is a senior role for an experienced GBS strategist and operating-model architect who can work directly with C-suite and functional leaders to define how enterprise services should be organised and delivered across retained teams, Global Business Services, Global Capability Centres, Centres of Excellence, outsourcing partners and digitally enabled work forces. You will lead clients from current-state diagnosis and strategic ambition through service-scope decisions, target operating-model design, business case and implementation roadmap.

You will make and defend the major choices: what belongs in GBS, what must remain close to the business, how global process ownership should operate, where services should be delivered, when captive or outsourced models are appropriate, and how people, technology, data, automation and AI should work together.

End-to-end GBS strategy and operating-model experience. At least 10 years’ relevant experience across GBS, shared services, enterprise operating-model transformation, outsourcing or management consulting. Captive, outsourced and hybrid delivery-model experience. A balanced understanding of captive GCC, BPO, managed-service and hybrid environments, with the ability to assess options objectively. Multi-tower GBS depth. Strong understanding of how enterprise services operate across functions such as Finance, HR, Procurement, IT, Data & Analytics, Customer Operations or other corporate services.

Service scope and activity-placement judgement. Demonstrated experience analysing activity taxonomies and determining what should remain in retained functions, move to GBS or GCC delivery, sit within a Centre of Excellence, be delivered by an external provider, or be enabled through automation and AI. Target operating-model design. Deep experience designing service portfolios, retained organisations, Global Process Owner and service-owner roles, organisation structures, decision rights, governance, location and delivery footprints, sourcing models, capability requirements, service-management principles and performance frameworks.

Business-case and value-realisation capability. Strong experience using operational baselines, benchmarks, cost-to-serve analysis, investment modelling and benefits cases to support executive decisions. Technology and data fluency. You understand how ERP, workflow and case-management platforms, service portals, data platforms, analytics, process mining, automation and AI shape the GBS operating model. AI-enabled operating-model judgement. Assess how work should be divided across people, automation and AI agents, where human judgement…