Global & Enablement Lead - CSP; Singapore,KL, Bangalore

Global Change & Enablement Lead - CSP (Singapore,KL, Bangalore, London)

Job Description

Requisition Number: 63393

Job Location:

Bangalore, IND | Bukit Jalil KL, MYS | London, G  Global Grade:
Other Work Type:
Office Working

Employment Type:

Fixed Term Worker Posting

Start Date:

09/10/2026 Posting End Date: 09/11/2026

Job Description:

This role could be based in Singapore, KL, Bangalore, London. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.
THIS IS INITIALLY A 12 MONTH CONTRACT OPPORTUNITY, WITH THE POSSIBILITY OF FURTHER EXTENSION.
The C&E Global Engagement Lead (aka Organisational Change Management) is responsible for developing and executing the Change & Enablement strategy and plan which sits under the overall S&T COO Transformation initiative plan. This includes building engagement & communications plans; structured learning programmes using marketing, communications and change management strategies; and core OCM deliverables including change impact assessments and training needs analysis, with the objective of successfully embedding S&T change across the organisation.

It is essential that the incumbent has deep capability and demonstrated experience in organisational change management.
Prior technology and behavioural change experience acquired across both consultancy and within in-house Change Management teams is desirable.
Strategic enterprise communications and/or direct leadership experience on enterprise governance programmes incl. process would be preferred.
This role sits within our Change & Enablement (aka. Organisational Change Management Practice), but will be allocated to our CSP Governance Programme.

Strategy
The C&E Lead is expected to indepently scope, plan and execute on critical end-to-end items within the C&E/Organisational Change Management (OCM) plan. This could include Training Needs Analysis (TNA) and Change Impact Assessment (CIA). They will also lead the design & execution of communications, knowledge & engagement activities targetted at all impacted user groups, including our Global Colleague bse and senior leadership teams.

In addition, this role is expected to guide an oversee the outputs of existing consultants, in line with SCB’s internal Change & Enablement playbooks.

Business
Engagement Activities
Partners with the Head of Change & Enablement and acts as a thought leader to successfully embed the change.
Works with the Programme/ Project Managers (PM), Product Owners, Business Analysts, Design SMEs, CABM, and other C&E team members and Business stakeholders across the enterprise to achieve the programme’s objectives
Understand the project lifecycle and ensures all stages are managed appropriately in terms of user engagement
Provide strategic and tactical advice to drive sustainable change and partner with external vendors (where applicable) to successfully deliver the project's objectives and benefits
Create and implement Engagement & Learning strategies, and supporting execution plans. This will feed into the overarching C&E strategy and plan
Produce and own high quality and high impact materials within the C&E plan that drive user adoption and sustainability of change initiatives:
Stakeholder identification, assessment and engagement across locations and functions

Develop a tailored end user engagement strategy to target specific stakeholder groups, to drive adoption, using the Change Impact assessment as a foundation
As the project evolves, incorporate lessons learned into the engagement plan and continuously improve our engagement initiatives
Ensure identified business impacts are adequately addressed…