Resource & Traffic Manager

Greenpark is a global, award-winning digital agency specialising in omnichannel search and social. Our raison d'etre is to create amazing content that people and algorithms love. How? Through data-led and performance-driven search and social content to help brands create meaningful connections that impact people's lives. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house models.

We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.

Want the real inside scoop? Our Playbook gives you a peek into how we work, collaborate, and get things done ck it out here

As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, doing everything with kindness and respect at the core:
We Strive, Acting Together, With Kindness.

Resourcing is how the agency turns sold work into delivered work. This role owns it.

You hold the single accurate view of who is working on what across EMEA, decide how work gets covered when capacity runs out, and are the person the business comes to before it commits to anything new. You run the weekly resourcing rhythm, keep Paprika accurate, and bring in freelance support when the permanent team can't absorb the work.

This is not a coordination role. You make calls, hold others to the process, and are expected to say no with a reason.

• Chair the weekly resource meeting. Run the department-by-department capacity review off the Strategic Time Viewer, resolve what can be resolved in the room, and drive actions to close afterwards.
• Attend the weekly Incoming meeting for early sight of new briefs, pitches and upcoming work. Take the casting requirements and pipeline changes from it and turn them into bookings.
• Keep jobs in Paprika accurate and current. Create internal and pitch jobs to the naming convention, keep pipeline stages honest, chase stale jobs to a decision, and close what's dead.
• Keep the schedule clean and complete — everything on the system, including non-billable, pitch and internal work, with clashes and expired retainers removed and leave reflected.
• Know at any point what's firm and what's speculative. Pencilled and pipeline work is visible as such, confidence states are applied consistently, and you can say what's real without having to ask.
• Hold a clear view of business priorities, so when speculative work collides with committed work, you know which one gives, and why.
• Hold PMs and client services to the booking rules. Bookings are clean before the meeting, not during it.
• Act as the point of contact for resourcing across the business, including requests that arrive without a PM attached.

• Identify freelance need early, usually at pre-sale and before the PM community is aware of it.
• Agree with the department head, and the PM where one is running the brief, whether a gap is filled by freelance, absorbed internally, or pushed back on timings.
• Brief the Talent team on what's needed and by when: skill, level, duration and budget. Talent find the people; you define the requirement and confirm the fit against the plan.
• Make sure freelancers are set up, booked and visible in the schedule, and see the cover through to completion. PMs commission directly on their own briefs; you keep the overall picture straight across all of it.
• Track freelance spend against budget across the region, and report where it's going and why.
• Keep the freelance tracker current as the live record of who's on, where, and at what cost.

• Onboard every new starter on timesheets, Paprika and how resourcing works here. Finance create the Paprika record; you check the set-up is right, including that the person is bookable with a utilisation target in place.
• Own weekly timesheet compliance for EMEA, including the escalation process, and report repeat offenders to their department head.
• Train PMs and client services on the booking rules, and keep the supporting guidance current.
• Make sure leavers are cleared from the schedule so reporting stays accurate.

• Check that percentage utilisation is set for every person, contract end dates are correct, and grades and rates are right — chase Finance where they're not.…