Senior Manager, Business Process

London, United Kingdom Offsite

Lincolnshire, Illinois

Full time

JR103352

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

The Business Process Improvement Senior Manager is responsible for the integrity and improvement of business processes in Zebra’s Global Customer Success & Services (CS&S) organization. They help ensure our business processes run effectively, efficiently and in support of delivering against our commitments internally and externally to our customers, partners and regulatory bodies.

• Works with stakeholders across the organization to design, standardize, and improve processes

• Plans and manages the activities of a team of process and Lean Six Sigma resources who provide business process support for the organization

• Brings expertise to multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.

• Drives organization-wide process optimization and aligns workflows with strategic goals

• Plans, performs and implements the most complex process improvement initiatives , which may span business units or require significant cross-functional alignment or involvement.

• Assignments often include designing processes from scratch in emerging functional organizations or business units.

• Helps team to proactively identify and suggest opportunities to continuously improve process effectiveness and efficiency

• Provides insight to guide initiative priorities and decisions

• Facilitates cross-functional collaboration to break down organizational silos to ensure end-to-end process integration

• Measures and reports on success of new and revised processes, including via presentations to senior-level and executive audiences

• Oversees governance processes to ensure process maintenance, standards, guidelines, and best practices, and ownership

• Evaluates possible solutions for cost/benefit, efficiency and alignment to corporate values and direction

• Selects, develops, and evaluates team members’ performance against goals

• Works with change management team to ensure awareness and adoption of process repositories, improvement tools, and education opportunities

• E2E Services Process Architecture

• Process Library Creation / Maintenance

• Process Assistance Requests Intake &
  Triage (Assessment & Routing)

• Process Documentation (Importation, Creation)

• Cross-Functional Process Improvement

• BPM Training Dev, Delivery, Ongoing How-To Support

• Business Requests Inventory & Status Reporting

• Process Council Operation / Alignment with Services IT Bus Ops Teams

• Identify and Prioritize Process Improvement Opportunities across the Organization

• PRIME Business Process Management Repository & Tool to ensure Process Governance and Ownership

• Manage & Report Time Back to Sellers Improvement Opportunities for SWS & CS

• CS&S LSS Program Management (Targets, Training, Mentoring, Promotion)

• Continuous…