Lead Retail Banking Transformation Consultant

In this role, you will lead strategic retail banking consulting engagements and transformation programmes, helping clients navigate evolving customer expectations, digital disruption, regulatory change and competitive pressure. You will advise senior banking executives on opportunities spanning digital banking, customer experience, lending, deposits, data and AI, operational efficiency and platform modernisation, taking ownership of strategies that translate into measurable business outcomes. You will also help shape and grow CGI's retail banking capabilities, creating innovative propositions and bringing together colleagues across consulting, delivery, technology, alliances and industry teams.

Supported by CGI's wider community of experts, you will influence major client programmes, develop internal capability and represent CGI through thought leadership and industry engagement.

• Advise & Transform
  - Lead strategic consulting engagements and enterprise-scale retail banking transformation programmes.
• Shape & Innovate
  - Develop compelling propositions across digital banking, customer experience, lending, deposits, data and AI, and platform modernisation.
• Influence & Engage
  - Build trusted relationships with C-suite executives and senior leaders across retail banking, digital, product and transformation.
• Lead & Deliver
  - Guide end-to-end transformation initiatives to achieve successful business and technology outcomes.
• Position & Grow
  - Support strategic pursuits, account development, solution shaping and thought leadership to grow CGI's Banking practice.
• Interpret & Advise
  - Turn market trends, changing customer behaviours and regulatory developments into actionable strategies.
• Collaborate & Orchestrate
  - Bring together consulting, delivery, alliance and technology expertise to create high-value client solutions.
• Coach & Elevate
  - Strengthen CGI's retail banking capability through mentoring, knowledge sharing and proposition development.
• Represent & Advocate
  - Build CGI's market presence through industry forums, client events and thought leadership.

You will be an established retail banking leader with deep industry expertise and a strong track record in strategy, consulting or transformation. You will combine commercial insight with the ability to influence senior stakeholders, shape innovative propositions and lead complex change. You should be comfortable taking ownership of client outcomes while collaborating across multidisciplinary teams and supporting others to succeed.

• Extensive retail banking experience
  - Proven experience leading consulting, strategy or transformation programmes within financial services.
• Deep domain knowledge
  - Expertise across several areas such as current accounts, savings, mortgages, consumer lending, SME banking, onboarding, servicing and digital banking.
• Transformation expertise
  - Proven ability to develop target operating models, business cases, growth strategies and transformation roadmaps.
• Digital & platform knowledge
  - Strong understanding of digital banking, core banking modernisation, CRM, cloud technologies and platform ecosystems.
• Data & AI understanding
  - Experience using data, analytics and AI to improve customer outcomes, operational efficiency and decision‑making.
• Market insight
  - Strong understanding of trends such as AI‑enabled engagement, hyper‑personalisation, embedded finance, open banking, digital identity and financial wellness.
• Executive influence
  - Experience advising C‑suite executives and senior leaders across banking, digital, lending, customer experience and transformation.
• Complex programme leadership
  - Proven ability to navigate stakeholders spanning product, operations, risk, compliance and technology.
• Consulting excellence
  - Strong facilitation, business…