Hybrid Complaints Manager — Lead Customer Experience
Listed on 2026-10-13
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Business
Customer Success Management, Client Relationship Management
The Hyde Group is seeking a Complaints Manager to lead the Customer Experience team and oversee a responsive, customer-focused complaints service in London. You will drive fair handling, timely resolution and continuous improvement while promoting wellbeing and development.
The role requires strong leadership, regulatory knowledge (Housing Ombudsman Code) and the ability to translate feedback into actionable service enhancements.
We would love to welcome a new Hybrid Complaints Manager — Lead Customer Experience to our team in City of Westminster, England, United Kingdom.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in City of Westminster, England, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 45.000 - 55.000.
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