TDS Operations Analyst

London, United Kingdom

35

TD Securities

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FX Operations Analyst - As a cross functional process analyst, conduct research, analysis and reporting on a range of operational, service and/or applications issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader cross-functional partnership. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting, to advance the operating model / processes and elevate service quality.

Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives. Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs). Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery. Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies.

Refer or escalte processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained. Identify opportunities to improve service delivery. Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations.

Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels. Contribute to the production of consolidated or aggregated reporting as appropriate. Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries. May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner.

Shareholder:
Prioritize and complete own workload to meet SLA requirements for service and productivity. Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures. Consistently exercise discretion in managing correspondence, information and all matters of confidentiality. Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews;

run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives. Support development and/or implementation of standard, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness. Contribute to the development/delivery of presentations/ communications to management or broader audiences. Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues.

Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money…