KZ-: Scrum Master - CRM Transformation

Do you have experience of providing Scrum leadership and delivery management expertise, on a complex, multi-year transformation programme ?

This consulting opportunity is to support our client, a leading asset management organisation, in delivering a CRM Transformation and Client Data Strategy Programme spanning Salesforce, enterprise data, analytics and integration capabilities. The programme is transitioning towards an Agile delivery model, requiring disciplined planning, cross-team coordination and predictable sprint-based releases.

The project needs a consultant who has:

• extensive Scrum Master experience within complex transformation programmes
• experience leading Scrum teams and facilitating Agile ceremonies
• working with Product Owners and Business Analysts to maintain a prioritised, sufficiently refined backlog
• experience working across multidisciplinary business, data and technology teams
• credibility with senior stakeholders and a pragmatic approach to Agile delivery.

The key services that you will be asked to provide are:

• establish integrated delivery plans, milestones, sprint goals and release schedules
• facilitate Scrum ceremonies, backlog refinement and team planning
• coordinate delivery across Product, Business Analysis, Data, Architecture, Engineering and Testing teams
• manage delivery risks, issues, assumptions, dependencies and decisions
• resolve delivery blockers and escalat cross-team issues
• maintain prioritised backlogs, capacity plans and delivery forecasts
• oversee release readiness, quality requirements and operational handover
• provide transparent delivery reporting to stakeholders and governance forums
• support quarterly planning, scaled Agile coordination and continuous improvement.

Successful consultants will be able to demonstrate:

• proven Scrum Master experience within complex transformation programmes
• experience leading Scrum teams and facilitating Agile ceremonies
• working with Product Owners and Business Analysts to maintain a prioritised, sufficiently refined backlog
• cross-functional dependency management across business and technology teams
• proficiency with Jira or comparable Agile delivery tools
• financial services industry experience
• strong senior stakeholder management, facilitation and conflict-resolution skills
• experience within regulated, data-sensitive or highly governed environments
• ability to translate ambiguous requirements into structured delivery plans and commitments.

It will also be advantageous if you have:

• Salesforce CRM or comparable enterprise platform transformation experience
• exposure to data, analytics, integration or master-data programmes
• asset management experience
• experience within scaled Agile or product/platform delivery models
• Agile, Scrum, SAFe or recognised project management certification
• experience coordinating internal, supplier and offshore delivery teams.

Hybrid – three days per week in the London office

Contract Type:
Inside IR35

Start: ASAP

Duration: initial 6 months