Associate Director, Client Relationship Manager; Sales - Account Management & Expansion Telco & Tech

Overview

Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant’s IT and Consulting Business, acting as business owners for assigned accounts, managing the day-to-day activities and P&L.

With the ability to speak confidently about industry trends, solutions and challenges facing the c-suite of today’s Telco and Tech organisations CRM’s proactively identify new and expansion opportunities within accounts, planning for and closing the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met, working towards establishing a positive client experience through delivery excellence.

Some of your tasks may include:

• Building trusted relationships with client stakeholders
• Understanding the clients environment, issues, and priorities
• Working with clients to define their problems and co-create solutions
• Driving RFPs / proactive bids with regards to renewals, extensions and expansion
• Keeping track of industry trends relevant to client business and bring forth proactive ideas and solutions
• Serving as the day-to-day point of contact for the clients
• Responsibility for backlog growth including renewals and extensions of current engagements
• Leading the onsite project teams and ensure they understand the client environment

Measures

• A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are TCV, revenue and margin

Your experience

• Extensive experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry
• Experience managing and growing a multi-million-dollar client P&L including reporting and metric assessment for the account
• A proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments
• Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
• In depth understanding of one of (or more) the following sectors:
  Telco or Technology