AIS Technology Enablement Manager

AXA XL is an Equal Opportunity Employer.

London, UK

Within the AIS community, the Change & Technology Enablement Manager will support the delivery of transformation and digital initiatives by translating business needs into clear requirements, mapping and improving processes, analysing data, coordinating IT service management and technology access, and leading effective change adoption across an international stakeholder community.

You will report to the AIS Middle Office and Transformation Manager.

What will your essential responsibilities include?

• Partner with business stakeholders to understand, challenge and capture needs, translating them into clear requirements, user stories and acceptance criteria.
• Map current and future-state processes, identify improvement opportunities and support the design of efficient, controlled and sustainable ways of working.
• Develop and deliver change-management plans, including stakeholder analysis, impact assessments, communications, training and adoption activities.
• Use data to assess business issues, establish baselines, monitor delivery and adoption, and provide clear management information and recommendations.
• Coordinate multiple stakeholders across business and technology teams, maintaining alignment on scope, priorities, dependencies, risks and decisions.
• Own and oversee the AIS community’s access to AXA XL tools, maintaining an accurate and up-to-date log of all users and their access requirements, and coordinating with the designated Colleague Care team to enable timely access and resolve IT-related issues.
• Support the delivery of transformation and digital projects, ensuring solutions meet agreed business outcomes.
• Prepare clear presentations, status updates and decision materials for senior stakeholders, escalating issues and proposing practical actions where required.
• Promote continuous improvement and act as a change advocate, challenging established practices constructively and helping teams embed new ways of working.

You will report to AIS Middle Office and Transformation Manager.

We’re looking for someone who has these abilities and skills:

• Preferred experience: Master’s degree in Computer Science, Engineering, Management or a related discipline, with experience in digital transformation, change management or business analysis.
• Required technical skills: Business analysis, requirements gathering, user-story development, process mapping, change management and data analysis.
• Preferred technical knowledge: Experience of property and casualty insurance policy administration operations; experience with Salesforce or workflow tools would be advantageous.
• Language and digital proficiency: Full professional proficiency in English and working knowledge of Microsoft Excel and PowerPoint.
• Communication and collaboration: Robust communication skills and the ability to work effectively with stakeholders in an international, cross-functional environment.
• Analytical capability: Ability to understand and capture business needs, applying robust analytical skills and synthesising complex information into clear conclusions and recommendations.
• Leadership and autonomy: Demonstrated ability to steer multiple stakeholders, influence outcomes, and manage competing priorities.
• Background: A blend of experience across transformation and digital projects.

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our…