Digital Communication Officer

We are looking for a Digital Communications Officer to lead the day‑to‑day delivery of the World Cities Culture Forum's digital communications and drive significant growth in our online presence and audience engagement. This role sits at the heart of how we communicate the World Cities Culture Forum's mission and impact to city partners, cultural leaders, policymakers and global audiences. You will be responsible for translating complex cultural policy insights into compelling, accessible content across multiple digital platforms – from social media and newsletters to our website and blogs.

Working closely with the Communications Digital Content Manager and the programme team, you will develop and deliver creative content that tells the story of how culture shapes cities, supports our flagship programmes including the World Cities Culture Report, the Leadership Exchange Programme and the World Cities Culture Summit as well as new initiatives and positions the World Cities Culture Forum as a leading voice in global cultural policy.

This role requires someone who is fluent in digital culture, confident working with research‑led content, data‑driven in approach, and motivated by the power of culture to transform cities. You will be proactive in identifying opportunities to grow reach, deepen engagement with our network of 45+ cities, and build World Cities Culture Forum's profile among new audiences.

• Support the delivery of World Cities Culture Forum's digital communications strategy and annual content calendar
• Lead monthly reporting on digital performance, providing clear insights and recommendations to inform strategy
• Support planning and delivery of digital campaigns linked to global moments, policy debates and major events
• Contribute creative ideas to generate compelling content and grow audiences across all platforms
• Use analytics and insights to track performance and continuously improve content effectiveness

• Create engaging, high‑quality content for World Cities Culture Forum's social media channels, primarily Linked In and Instagram, including Linked In carousel posts highlighting cultural policy insights and innovative city projects, short‑form Instagram content, video reels and Stories, collaborative posts with city and delivery partners
• Develop video content that brings World Cities Culture Forum's work to life and drives engagement
• Write and commission website blogs, including guest contributions from cities and partners
• Write the quarterly newsletter (The Golden Thread) to keep the subscribers informed and engaged
• Develop digital storytelling for our key programmes including the Leadership Exchange Programme and the World Cities Culture Summit, coordinating collaborative social posts and blogs with participating cities, sharing insights, quotes and visuals
• Support the storytelling and dissemination of the World Cities Culture Report throughout the year
• Develop content for new initiatives and announcements including new cities
• Edit long‑form content (reports, blogs, events) into accessible digital formats

• Drive proactive growth of World Cities Culture Forum's digital reach and engagement, with specific targets including increasing website traffic and unique visits, growing followers and engagement on Linked In and Instagram, exploring other relevant platforms to publish content
• Actively use social channels to drive audiences to the World Cities Culture Forum's website through strategic content and calls‑to‑action
• Manage community engagement through comments, re‑sharing, tagging partners and responsive interaction
• Upload and format blogs, news and programme updates on the website
• Work with the team to improve SEO and discoverability of content
• Track and analyse performance metrics across all platforms to inform content decisions and demonstrate impact
• Expand World Cities Culture Forum's global reach by identifying and engaging new audiences in key regions and sectors

• Work closely with city communications teams across World Cities…