Project and Workflow Manager ​/ Coordinator (12 month FTC)

£30,000+ dependent on experience (+bonus +benefits)

London

Fixed-term

12 August 2026

Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

We're made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.

Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards;
Little, Brown;
John Murray Press;
Hodder & Stoughton;
Headline;
Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.

Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.

It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.

The role of Project and Workflow Manager / Coordinator will act as a key intermediary between Royalties managers and external stakeholders, utilising Jira CRM system that tracks communications between both parties.

The Project and Workflow Manager / Coordinator will ensure that the Royalties team are supported and empowered to make full and effective use of the system, ensuring that all progress is updated and prioritised effectively, escalated and resolved, and an overall smooth running of the function. They will also be responsible for delivering information to third parties in a timely and effective manner.

Effective and efficient time management are paramount to this role, as are expert customer service and stakeholder management skills. This role would suit someone who is highly organised, proactive, is able to and enjoys managing different projects at once and has strong time management skills.

We are looking for a highly organised and proactive individual with proven experience managing workflow or CRM systems. The ideal candidate will have strong stakeholder management and communication skills, with the ability to coordinate a team, manage CRM workflows, and ensure tasks are delivered within agreed deadlines. They will be detail-oriented and methodical, capable of prioritising competing demands. Experience working with CRM systems, project delivery, and ideally knowledge of publishing or royalties would be valuable.

• Implement and deliver a workflow system during a time of high volume and high pressure.
• Lead and manage stakeholder communications to a high standard.

Work closely with the team to ensure that workflow moves effectively within set deadlines and hitting agreed KPIs.

• Lead the day-to-day administration of the CRM system for a team of approximately 20.
• Ensure tickets are raised and updated, tracking communications with third parties, ensuring everything is accurately logged, categorised, and updated.
• Monitor ticket queues to…