Product Designer - FTC

We're looking for an experienced Product Designer to join our Commercial Experience Design team and help transform how customers and colleagues experience commercial lending. You'll work across complex lending journeys, turning customer needs, business requirements and technical constraints into simple, intuitive digital experiences. This is a hands-on role spanning discovery through to delivery. You'll understand problems, shape journeys, develop concepts, create and test prototypes and work closely with Product, Engineering, Content, Research and business specialists to bring experiences to life.

Importantly, we're also looking for someone who wants to rethink how design itself gets done. You'll actively explore how AI can improve the speed, quality and effectiveness of the design workflow, using emerging tools and approaches to accelerate research synthesis, ideation, prototyping and iteration, while applying strong design judgement to the outputs. What you'll be doing:
Design end-to-end product experiences Design customer and colleague experiences across complex commercial lending journeys, considering everything from initial exploration and eligibility through application, fulfilment and servicing. Turn complexity into simple experiences Understand complicated processes, policies, customer needs and technology constraints and translate them into clear journeys, interactions and interfaces. You'll be comfortable moving between the big picture journey and the detail of an individual interaction.

Prototype and iterate rapidly Create user flows, concepts, wireframes and high-fidelity prototypes using Figma and other prototyping tools, moving rapidly from an idea to something customers, colleagues and stakeholders can experience and react to. Design from evidence Work closely with Design Research and use customer insight, usability testing, analytics and experimentation to challenge assumptions and improve designs. Facilitate collaborative design Plan and facilitate workshops, design sprints, critiques and collaborative design sessions that bring together Product, Engineering, Content, Research and subject-matter experts.

Bring AI into the design workflow A significant part of this role will be helping us explore how AI can augment the product design process. We don't simply want someone who can use an AI tool. We want a designer who is curious about where AI genuinely makes the design process better and where human judgement remains essential. You'll be encouraged to:

• Critically evaluate AI-generated outputs rather than accepting them at face value.
• Experiment with generative AI and AI-assisted design tools as part of everyday product design.
• Explore using AI to accelerate research synthesis, opportunity identification, ideation, user stories, journey development and concept generation.
• Use AI to move more quickly from problem hypothesis prototype test iteration.
• Experiment with AI-assisted wire framing and prototyping, while maintaining control over interaction quality, accessibility and customer outcomes.
• Explore how AI can generate multiple design directions and variations earlier in the process, allowing teams to test alternatives rather than prematurely converging on one solution.
• Design and experiment with agentic workflows, including Model Context Protocol (MCP), to connect AI agents with design, research and delivery tools in a controlled and repeatable way.
• Use Git Hub and Git to manage, version and collaborate on prompts, agent configurations, prototypes and AI-enabled workflow assets.
• Develop reusable prompts, workflows, agents and patterns that make successful AI-supported approaches repeatable across the design team.
• Share successful experiments with the wider design community so they can become part of our evolving design practice.

Why join us? We're investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey., Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

• Strong experience as a Product Designer, UX Designer or Interaction…