Membership Services Coordinator

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Areas | Member support, enquiries handling, engagement and retention

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Based | Hybrid - City of London

Our client is looking to appoint a Member Services Coordinator to join their busy services team. This role is key to delivering a positive and professional experience for members, acting as a first point of contact and supporting ongoing engagement.

You will be confident managing a high volume of enquiries, enjoy working in a fast paced environment, and be motivated by delivering excellent service.

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As a Member Services Coordinator, you will:

• Act as the first point of contact for members, handling a high volume of enquiries via telephone and email
• Provide clear, accurate and timely responses to ensure a consistently high standard of service
• Work closely with the wider member services team to meet service demands and member needs
• Use strong communication and influencing skills to resolve enquiries and exceed expectations
• Carry out outbound calls to support member engagement and retention activity
• Update internal systems and records accurately following member interactions
• Escalate complex or sensitive enquiries where appropriate
• Share feedback and insights to support continuous improvement of member services

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What we’re looking for:

• Experience in a customer service, member services or contact centre environment
• Confidence handling high volumes of inbound and outbound communication
• Excellent verbal and written communication skills
• A professional, empathetic and solution focused approach
• Strong organisational skills with the ability to manage competing priorities