Call Centre Customer Service Advisor

Location: Paddington

Call Centre Customer Service Advisor – Complaints | Paddington | £17ph | Immediate Start

📍 Paddington, London (Office-Based – 5 Days Per Week)
💷 £17 per hour
🚀 Immediate Start Available

We are recruiting for a growing, technology-led organisation expanding its Customer Service and Call Centre team in London.

This opportunity is ideal for candidates with previous call centre or contact centre experience, particularly those confident handling customer complaints and escalations in a structured, fast-paced environment.

The Role

As a Customer Service Advisor, you will:

* Handle inbound customer calls

* Respond to customer emails and digital enquiries

* Manage complaints and escalations professionally

* Take ownership of cases from start to resolution

* Update CRM systems and maintain accurate records

* Deliver consistent, high-quality customer service

This is a fully office-based role, working Monday to Friday in Paddington.

What We’re Looking For

* Previous experience in a call centre or contact centre

* Experience handling complaints or escalated customer issues

* Strong telephone manner

* Clear written communication skills

* Ability to remain calm and professional under pressure

* Comfortable working in a structured, performance-driven environment

* Available to start ASAP

Desirable Skills

* Experience in a high-volume contact centre

* Multi-channel support experience (phone, email, live chat, social media)

* Experience using CRM or ticketing systems

* Exposure to regulated or compliance-led environments

* Strong attention to detail and accurate data entry

What’s On Offer

* £17 per hour

* Immediate start

* Stable, office-based opportunity

* Modern, technology-driven business environment

If you have call centre experience and are looking for your next opportunity in a professional customer service team, apply today