Member Services & Support Officer

Job Description

London Capital Credit Union is a not-for-profit savings and loans co-operative based near Archway tube station in north London. We are looking for a Member Services & Support Officer to join our friendly team.

The credit union provides high quality products to a growing membership and a real opportunity for career progression. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need.

The main purpose of the Member Services Officer is to promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

• Promote active membership, and take up of savings and loans products
• Ensure that members feel valued and welcome in dealings with the credit union
• Deal with member enquiries by post, telephone, email, website & App
• Accurate inputting of data into various IT systems

The ideal candidate will have:

• Administrative or clerical experience - Essential
• Customer service experience - Essential
• Experience of using a range of ICT efficiently - Essential
• A friendly and outgoing manner with an ability to make a good first impression - Essential
• Proven skills in accurate record keeping & policy adherence - Essential
• Good self-organisational skills - Desirable
• Works well in teams - Essential
• Good verbal and written communications skills in English - Essential

Other requirements include:

• Flexible with respect to working hours and tasks - Essential
• A knowledge and understanding of the credit union movement - Desirable
• A commitment to the aims and objectives of the credit union movement - Desirable

To apply, please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.

We are an equal opportunities employer and welcome applications from all qualified candidates.