Reservations Supervisor - Tour Operator

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.

• Handling incoming calls on all existing bookings - B2B & B2C
• Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
• Monitoring the webchat functionality and usage / conversions on queries.
• Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
• Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
• Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
• Create a Retention centric sales environment
• Develop a team progress and training system based on Balance Scorecard achievements
• Post Covid Team initiation and team build

• Experience in using Amadeus
• To offer expert knowledge and advice on destinations
• Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
• Developing excellent time management skills with the team
• Up selling to maximise revenue on bookings
• To efficiently perform all administrative duties associated with the role
• Responsible for the selling of tailor‑made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
• Driven to achieve Company targets

Salary: from 26,000 - 31,000
Plus, Target personal and group achievement Commission

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