Customer Service Representative; m​/f​/d

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Representative (m/f/d) in London, United Kingdom! We're looking for enthusiastic individuals who excel at building positive relationships with customers and resolving their concerns efficiently.

• Interact with customers via phone, email, and in person to provide information about products and services
• Handle and resolve customer complaints in a professional and empathetic manner
• Process orders, cancellations, and account changes using our computer systems
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer issues are fully resolved
• Identify and escalate complex issues to appropriate team members when necessary
• Stay updated on company products, services, and policies to provide accurate information to customers
• Contribute to improving customer service processes and procedures

• Proven experience in customer service or a related field
• Excellent verbal and written communication skills in English
• Strong problem-solving abilities and attention to detail
• Proficiency in using computer systems and software applications
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of customer service principles and best practices
• Excellent listening skills and ability to empathize with customers
• Strong organizational skills and ability to manage time effectively
• Adaptability to handle various customer personalities and situations
• Basic clerical and administrative skills
• High school diploma or equivalent (preferred)