Community Executive

Up World Community Executive | £30-34K

Up World is a community where marketers gain the confidence, support, and tools they need to smash their careers. We have over 1,100 paying members, an annual green field festival, and an exclusive supper club including CMOs from the UK’s top companies.

Up World is a friendly space for ambitious marketers who want to achieve big things and help others do the same.

• Up Club provides exclusive access to industry leaders, expert mentorship, and world‑class training to sharpen your skills and stay ahead.

• Big Up Club is an invite‑only community designed for start‑up Marketing Directors, Heads of Marketing, and CMOs to learn, grow, and thrive from the best UK marketing minds. We launched the community last February to a very selective group and have managed new members carefully since then.

• The Marketing Accelerator is a 12‑week programme meticulously designed for mid‑level marketers to grow leadership skills, marketing ability and ultimately to accelerate their careers.

• Up Fest is the UK’s only greenfield marketing festival – think of it as Glastonbury for marketers! Each year we invite our members to a farm to share their knowledge.

We are really ambitious. Our vision is to have lively, buzzing communities in cities all across the UK and the world, and to continue to create a service so useful that our members simply can’t do their jobs without it. Sure, we’re not saving the world, but we have seen the amazing impact our work has. We create a space that’s desperately needed for individuals who, without us, don’t have any structured personal development, can’t reach their full potential, and often find professional life very lonely.

In a nutshell, this role is all about keeping our Up Club members happy and everything needed to provide them with an exceptional experience. This means you'll play a crucial role in understanding what our members need so we can over‑deliver our product promise.

You will be integral to engaging and building relationships with our members, so that you can act as the bridge between our members and the rest of the business. You will be there to assist and identify opportunities for improvement at every touch point with our members; onboarding, online and IRL events, courses, mentoring and more. You will also play a key role in our courses & training offerings.

You’ll play a key role in engaging with our members and building strong, genuine relationships. Acting as the bridge between our community and the wider team, you'll help us stay close to what our members need. At every touchpoint whether it's onboarding, events (online and in‑person), courses, mentoring or beyond you’ll be spotting opportunities to improve and elevate the experience. You’ll also be closely involved in delivering our courses and training programmes.

Responsibilities include but are not limited to:

• Monitoring Slack conversations and diving in to help members, whether that’s with links to relevant tools, or introductions to other members who can help

• Leading onboarding & check‑in calls to make our members feel personally looked after and for us to deliver the best experience for them by identifying opportunities for improvement

• Managing our Mentor‑Matching Programme, this is one of our key offerings, and we want to make sure we maintain a 10/10 experience.

• Managing our customer service inbox and making sure all comms are answered or forwarded to the correct person in the business.

• Assisting Liv during community cohort launches, helping convert potential members into paying members and monitoring the engagement of each cohort so we can improve retention.

• Writing our weekly ‘What’s Coming Up’ member email and liaising with our copywriter, Kasturi, who writes our biweekly newsletter.

• Working closely with the Community Team on event programming and contributing ideas based on member feedback – we’re constantly testing and learning from this.

• Managing all online & IRL event logistics, including creation of event sign‑up pages, venue hire and tracking RSVPs.

• Being the friendly face of Up Club at our online & IRL…