Customer Service Station Assistant

Customer Service Station Assistant

Location:

Richmond TW9 2NA

Rate of Pay: £14.80 per hour

Working Days:
Monday - Sunday

• Earlies: 6am – 2pm
• Lates: 2pm – 10pm

Flexibility will be needed for start and finish times.

We're looking for enthusiastic, customer‑focused individuals to join our team as Customer Service Assistants. In this role, you'll be the welcoming face of Southwestern Railway, helping create a safe, positive, and friendly station environment for all passengers.

Working at our automatic ticket gate lines, you'll support customers with confidence and professionalism‑ensuring smooth station operations while always delivering excellent customer service.

• Provide a warm, friendly welcome to all customers entering the station
• Ensure passengers have the correct and valid rail tickets for travel
• Operate automatic ticket gates safely and efficiently
• Maintain a safe station environment, identifying and reporting risks (slips, trips, falls)
• Assist passengers with enquiries, offering clear guidance or seeking support from SWR staff if needed
• Carry out station security searches and stay vigilant around gate lines
• Apply HOT and WHAT protocols and follow Stay Safe briefings
• Report unusual behaviour or suspicious items in line with security procedures

• Good written and verbal English skills
• Clear DBS check
• Willingness to adhere to SWR's Drugs & Alcohol Policy
• Professional and well‑presented appearance
• Reliability, confidence, and a passion for helping customers
• Ability to remain calm and friendly in a busy station environment

• Full training provided (including security and safety procedures)
• Supportive team environment
• Opportunity to gain valuable customer service and transport sector experience

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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