Night Guest Service Agent

An exceptional opportunity has arisen for a passionate Guest Service Agent to be part of the Front of House Team at Zedwell Hostel, located in the heart of London, Piccadilly Circus.

Zedwell Capsule Hostel is an exciting, modern, and innovative project in the heart of Piccadilly Circus, offering guests a unique and restful stay. With 990 capsules and direct Underground access, it provides a distinctive accommodation experience in central London.

You will act as the ‘face’ of our company and ensure our guests receive a heart‑warming welcome. You will also coordinate all front desk activities, including calls, reservations, and guests’ services.

As a Host, you should combine a pleasant personality with a dynamic professional attitude. The ideal candidate should be able to deal efficiently with complaints and have a solid customer service approach.

• A positive individual that is excited to be part of a fun Team
• Driven to deliver results
• Minimum 1 year in a Front Office Role in a similar property

• Daily food allowance (non contractual) for days worked
• Company pension scheme
• Holidays
• Employee assistance program and counselling sessions (including close family members)
• Discounted stays at other properties
• Refer a friend scheme

Join Our Company! You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside‑the‑box thinking! There are plenty of opportunities for when you're ready to grow your career with us with excellent competitive benefits.

Prior experience within a similar role is essential and experience highly beneficial. The successful applicant must have the right to work in the United Kingdom to be considered for this role.

Apply ASAP if you want to join a fast‑paced innovative UK company.