Receptionist, Customer Service​/HelpDesk

A leading law firm is recruiting a Receptionist to join its London team. This is a highly visible, client‑facing role for someone who takes pride in delivering exceptional service and creating outstanding first impressions.

Reporting into the senior client services team, you’ll be the first point of contact for visitors and clients, both in person and over the phone. Acting as the face of the firm, you’ll help deliver a seamless, five‑star experience across client meeting and event spaces.

• Delivering a warm, professional welcome to visitors, occupiers and clients
• Managing visitor sign‑in and security procedures
• Coordinating meeting room bookings using internal systems
• Setting up conference rooms, layouts and partitions (Boardroom, Theatre, Cabaret, Classroom)
• Providing AV and IT support for meetings and events (training provided)
• Supporting internal and external events on the client floor
• Handling calls, queries and complaints calmly and professionally
• Maintaining immaculate standards across reception and client areas
• Managing ad‑hoc tasks such as taxis, deliveries and flowers
• Completing administrative tasks and maintaining equipment inventories
• Adopting a flexible approach to working hours based on business needs

• Proven customer service experience in a corporate or professional environment
• Confident, polished communicator with excellent interpersonal skills
• Strong organisational skills and the ability to prioritise effectively
• Calm under pressure with a proactive, service‑focused mindset
• Interest in AV or IT support (experience beneficial but not essential)

• A front‑of‑house role in a professional services environment
• Ongoing training and development from day one
• Exposure to high‑profile clients and events
• A firm that values professionalism, inclusion and personal growth
• Competitive salary, bonus and flexible benefits package