Guest Services Manager

We're now hiring a Guest Services Manager to help shape the Staycity guest journey.

• A core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.
• Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.
• You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.
• Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.
• Previous experience of at least 2 years working at the Front Desk in a similar property.
• Experience using Opera and excellent communication and interpersonal skills are required for this role.
• Paid family leave (more than 1 year of service).
• Flexible working patterns.
• Bonus scheme that rewards high performers, based on our core values and tied to individual property goals.
• Discounted rates for overnight stays for you, your family and friends.
• Refer and earn scheme - earn up to £/€550.
• Cycle to work scheme - to support a healthy lifestyle and our planet.
• Education Support to help you foster new skills.
• Volunteer days: 2 paid volunteer days per year.
• Support for you and your family when you need it with our Employee Assistance Program (EAP).
• An extra day off to celebrate your birthday.