Receptionist, Customer Service​/HelpDesk

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist to join the team located in London.

About the Role

To ensure that customer satisfaction is maintained at the highest level by providing a high quality and pro‑active service in the client's facility. To ensure effective communication with client, peers, building tenants and management at all times.

Key Tasks

• Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible
• Ensure guests and visitors to site are greeted with a courteous friendly manner with informing their host promptly
• Ensure image of front of house is maintained
• Process and monitor requests to book meeting rooms / training rooms, ensuring all requirements are satisfied. (AV, seating layout, hospitality, climate). Monitor conference room booking system, ensure we deliver a proactive and professional service to client
• Assist with organisation of larger meeting and event bookings with the client. Coordinating with the back of house team to support events
• Log, monitor, update helpdesk calls for faults and required improvements; update and complete when applicable
• Ensure that clients security and emergency procedures are adhered to at all times, taking an active role in an evacuation of the building as laid down in the Incident Control procedures
• Fire Warden for the client floor
• Liaise with security to ensure overall service to users in the building is maintained
• Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained
• Continually communicate building issues to end users, client and CBRE Management team. Escalate urgent issues identified through to the Workplace Experience Manager
• Floor walks of client floor and rooms to ensure environment is presentable and everything is working,
• To work within the requirements of the clients / CBRE Health & Safety Policy, ensuring that all non‑conformances and opportunities for improvement are reported on the Harbour App
• Work with and support other members of the team
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
• Carry out any other reasonable tasks as and when required as requested by CBRE FM team. Work with other team members of the CBRE FM team within the Region and when required, UK & I team

Skills and Experience

• Customer Service Skills
• Excellent Communication skills
• Works well in a team environment
• Self‑motivated and resourceful. Ability to organise and prioritise own workload
• Service orientated attitude combined with innovative thinking
• Good level of PC and MS office skills
• Experience of similar environment; commitment to team culture and approach to service delivery
• Evidence of Excellent Customer Service Delivery