Front of House Team Member

Front of House Experience Team Member

Central London

The Role

A global professional services and commercial real estate company are looking for a Customer Experience Team Member, to join their team. You will play a key role in creating memorable, high-quality experiences for clients, occupiers, visitors, and stakeholders.

You will be the face of Beyond:
Front of House, delivering a warm, professional, and personalised service at every interaction. By building strong and lasting relationships, you will help create a welcoming environment where every individual feels valued, supported, and impressed.

Key Responsibilities:

• Basics done better - Ensure the fundamentals of customer services are followed and delivery to the highest standards
• Deliver a warm welcome and a fond farewell to clients, occupiers, visitors
• Ensure front of house areas are always immaculately presented
• Follow Beyond:
  Front of House standard operating procedures and guidelines
• Actively participate and execute all Beyond:
  Front of House initiatives to enhance CX delivery
• Responding to telephone or email enquiries from internal or external clients in a professional and ensuring appropriate follow up on any actions as required
• Ensure property visitor management processes are strictly followed
• Deal with complaints and offer prompt resolutions, escalate where necessary
• Data pr...