Visitor Assistant; Summer Season

Visitor Experience Assistant (Summer Season)

Final date to receive applications: 28 June 2026

Department:
Visitor Experience

Employment Type:

Zero Hours

Location:

London

Reporting To:
Visitor Experience Manager/Assistant Visitor Experience Manager/SKATE Duty Manager

Compensation: £14.80 / hour

We are seeking Visitor Experience Assistants to join our Visitor Experience team to support our Summer programme. This is a dynamic, front-facing role which involves being the first point of contact for visitors to Somerset House, providing a warm, friendly and inclusive welcome, giving general information and assisting with ticketing issues or other queries. The ideal candidate will have a commitment and passion for ensuring exceptional visitor experience to a diverse audience.

With keen attention to detail, you’ll welcome the last visitor of the day with as much kindness and support as you did the first.

Contract Type: 08.07.. Fixed Term Casual Worker, with the possibility of being extended indefinitely based on performance.

Working hours:

Hours of work are variable to support the operational delivery of our Somerset House programme. Shifts will be rostered between the hours of 7:30-23:30.

Interviews will be held on 1 July - you must be available for this day.

Successful applicants must also attend compulsory training sessions on:

• 08.07.26 - 14:00-18:00
• 14.07.26 - 14:00-18:00

Welcome and knowledge

• Be the first point of contact for all visitors at Somerset House; providing a warm and friendly welcome, giving directional information and assisting with any queries or ticketing issues.
• Selling tickets via our ticketing system (Tessitura), checking tickets on entry, managing guest lists and allocating wristbands/accreditation.
• Proactively seek out opportunities to talk to and engage with visitors, sharing your own sense of enthusiasm, passion, and fun for the events programmed with our visitors. Communicate with audiences with patience and generosity.
• Share your knowledge about other events, activities or exhibitions taking place at Somerset House and its history. Use these opportunities to upsell or provide personalised suggestions for how best the visitor might enjoy their visit.
• Problem solving both visitor and site issues that may hinder or damage a visitor’s experience, striving to resolve these issues quickly before they escape using a range of communication styles to suit our different visitors.
• Share knowledge with colleagues and teaching and supporting new members of the team on procedures, expectations, and best practice.
• Assisting visitors with access needs by supporting them with guidance around the venue/site and by having a good knowledge of our access programme and offer.
• Be confident and calm managing busy cloakrooms for events.
• Any other duties consistent with the role, as requested by the Visitor Experience Management team.

Safety and Security

• Work in conjunction with the Security Team to ensure the safety of all our visitors, including helping to maintain clear exit routes.
• Maintain an up to date and good knowledge of Somerset House’s fire, safety and evacuation procedures, facilitating evacuations in the event of an emergency.
• Give clear and confident direction to visitors in the event of an emergency.
• Assist security with the efficient management of confiscated items.
• Anticipate and resolve any safety issues before they arise or quickly escape to the Visitor Experience management team.
• Be present and alert during events to ensure the health and safety and comfort of visitors, reporting problems to the Visitor Experience management team immediately.
• Be vigilant around site, identifying potential safety and security issues and alerting the Visitor Experience management team as soon as possible.
• Be aware of visitor flow and comfortable operating queue management systems. Have a confident and calm approach to addressing queues and crowds as needed.

Presentation and Teamwork

• Ensure your areas of work are well maintained and well presented.
• Adhere to personal presentation guidelines as set out by the Visitor Experience management team.
• Actively participate in regular training and development.
• Resp…