Parking Appeals Officer; hybrid

Parking Appeals Officer

Must have good working knowledge on parking appeals.

Parking Appeals officers are there to provide a responsive service to users of parking service. They will deal with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court & bailiffs. They will represent the client where necessary at adjudication, attend seminars, and other working groups and functions. They will report to the team leader on the requirements for appropriate stock for all functions.

• Handling correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, courts, bailiffs, and data entry.
• Representing the client at adjudication and other external functions such as benchmarking and working groups and attending seminars as appropriate.
• Keeping the team leader informed on cases, appeals win rates, and problems with the computerised systems, processes or procedures.
• Making suggestions for developing procedures to improve service delivery, customer focus and efficiency.
• Assisting the team leader with reconciling payments received from various internal and external sources, tracing errors and resolving them.
• Liaising with SMPP on financial issues and using the council's ledger.
• Processing payments received directly at the council.
• Processing refunds.
• Providing the highest level of customer care as the first point of contact for teams dealing with all aspects of parking, including complex and contentious cases.

You will be required to work 36 hours per week, Monday to Friday, Hybrid. Once to twice a month in the office.

This role will pay between £21.41 via umbrella.

If this role is of interest to you or anyone you may know that works within the parking industry, please contact the parking team at Unity Recruitment on (phone number removed) and press 1 for parking. Unity offers referral schemes for all successful referrals at officer level.

Previous parking industry experience is essential for all parking vacancies.