Customer Success Manager; m​/f​/d

Your daily workout

• Customer Support:
  You are responsible for supporting our customers throughout their entire journey with us, collaborating with new customers during onboarding to design a communication plan for a successful launch of EGYM Wellpass, and ensuring existing customers continue to receive the support they need.

• Project Management:
  You ensure a smooth project flow and successful go-live during the first three months of the customer lifecycle, immediately following the contract signature.

• Product Presentation:
  You engage employees during kick-off events (both onsite and offsite), championing our product and highlighting the added value of EGYM Wellpass.

• Communication:
  You work hand-in-hand with your colleagues in the Customer Success team to scale our impact, delivering a unified communication strategy that drives long-term activation across all accounts.

• Data Analysis:
  You analyze the development of activation rates for new customers based on key metrics and develop targeted measures based on your findings.

• Problem Solving:
  You identify challenges faced by our customers and develop customized solutions to address them.

• Education:
  
  You hold a degree in business (Business Administration, Management) or have completed a comparable professional qualification.

• Professional
  
  Experience:
  
  You have at least two years of experience in Sales or Customer Success.

• Customer Centricity:
  You excel at identifying client needs through targeted questioning and offering customized solutions to build trust while maintaining a clear sense of commitment.

• Coordination:
  You possess strong project management skills and know how to manage multiple work streams effectively without losing sight of the big picture.

• Work Style & Software Tools:
  You stand out through your high level of self-organization, are driven by measurable success, and are proficient in Excel and MS Office, with Salesforce experience being an advantage.

• Training & Shadowing:
  You will shadow a Customer Success team member during at least two onboarding sessions to learn our best practices.

• Responsibility:
  You will independently manage and execute at least ten onboarding sessions for new clients.

• Know-how:
  You will fully internalize the entire customer journey and become an expert in all relevant KPIs and strategic measures.

• Onboarding Success:
  You will successfully achieve the activation targets defined in the target agreement by the third month for at least three of your customers.

• Modern Culture:
  Be part of a modern and international company culture where talent and passion are welcomed, heard, and part of the decision‑making process.

• Continuous Development:
  Develop your skills with varied, challenging tasks and regular feedback to benefit from a steep learning curve.

• Fit & Healthy:
  Free use of the fitness venues across the Hussle network in the UK.

• Work-Life-Balance:
  Benefit from flexible working hours and 26 days of vacation per year.

• Compensation:
  Earn an OTE between £40,000 and £50,000 p.a., with 70% base salary and 30% variable component.

• Mentoring Program:
  Exchange knowledge and grow together across teams and locations through our self‑organised mentoring platform.

• Hybrid Working:
  Work 2–3 days per week in our stunning new central London office in Paternoster Square, next to St Paul's Cathedral that has its own on‑site gym.

• Fresh fruit, tea, coffee:
  Available in our office to keep you refreshed and energized throughout your workday.

• Discounts:
  Get a variety of great discounted offers, from fashion to leisure, through our employee benefits portal.

• Annual workation:
  Choose to work from almost anywhere in the world for up to 4 weeks.